[thewenk]

Originally Posted by baddlord777

Really need some help.....

I am trying to use Arc996pro (registered) and it will not communicate with scanner. Trouble-shooting tells me to go into settings and set baud..i did this several times. I am using a usb-1 cable. Was working in the past..been 6 months since is used the scanner. Selected ft port also. Set bauds the same to scanner and softwware. No error codes...just: 'software has not detected your scanner, check scanner to make sure it is switched on and plugged in.' Com port is blue and baud is set in device manager also to reflect same. Tried all different bauds. Even reset scanner compltely to all defaults. To no avail. When the usb-1 cable is plugged in..Vista finds right away. Don't see any issues here. Auto-detect just wont find anything....HELP...plz....Even bought ARC996Pro again just today..thought the revision would be the cure.

Did you use the ARC996Pro with Vista before? According to the Butel website you need to set the administrative rights when using Vista. Maybe this is the problem.

Dave

ll ARC software under Vista must be installed and run with full administrative rights. Instructions for setting Vista administrative rights:
- install the software
- do not start the software yet!
- click 'Computer' on your desktop
- in the 'Folder' section click on 'C:'
- locate the software installation folder ( usually program files/butel/ )
- right click on the program file (ARC icon) and select properties.
- select 'compatibility' tab
- locate the option 'run as administrator' and tick that option.
- confirm by clicking ok.
- you can now start the program