Gommert may be on his way to Dayton for the Hamvention which is this weekend since the Butel website says that the new ARC-XT software is to be introduced there. As a result, you may not get a response from him as quickly as usual.
In the meanwhile, I'd try updating the scanner firmware to the latest version. It may be that the ARC software requires the latest version of the firmware since it incorporates some of the features in that firmware according to the web site.
Dick
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WD9GRI
Milwaukee, WI
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