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Old 03-12-2017, 5:06 PM
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Default 2014 Explorer Radio Troubles

Hi all,

I am having issues with my Sync equipped radio. In some menus I can't move up or down and in others I can. Happens with both the radio controls and the steering wheel controls. Can't seem to figure out why and I have updated the software and still nothing.

Really need help with this as I can't really change some things.

Thanks


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Old 04-04-2017, 9:31 PM
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Have you tried to remove the red battery lead off the battery for 1 hour under the hood then reconnect?Sometimes the radio's Microprocessor gets a glitch and all it takes is a simple reset.If this flops try re-adding the same firmware update,because something has gotten corupted. Did you try : On the SYNC screen, press the Menu button. Press the Down Arrow button until SYNC Settings displays on the screen. Press the Down Arrow button until Master Reset displays on the screen. After completing a master reset you will need to pair your phone to SYNC.

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Old 04-05-2017, 5:50 AM
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I've done the master reset and reboot sync. Apparently this isn't unheard of for 2014 Edge Explorer and Taurus


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