Originally Posted by Rt169Radio
I was wondering if anyone knows how 911 works in Norwich? I listen to Norwich dispatch and they handle all the 911 calls, but sometimes they will dispatch and say that the call came through American Ambulance. Now how is it that possible if Norwich dispatch handles all the 911 calls for that area? A patch problem? Phone operator mistake?
As a dispatcher for American Ambulance I can answer this for you. All 911 calls do go into the Norwich police/fire dispatch center. However, most medical alarm companies, like Life Line, call us directly for emergencies. It is then that we will call Norwich on our direct line we have to them to start the fire department if they are needed. There are also some facilities in the city that will call our 10 digit emergency line to request an ambulance instead of calling 911. ( this drives me crazy). There are also time where calls will come in on our routine scheduling lines that are really emergencies. Again we call Norwich to start other resources if needed.