I don't know how ARC works, but in WIN500 the imports no longer default to a scan list. You will get the TGs and all, but you need to assign the TGs to a scan list. Just to check, press the number 1 key on the scanner's keyboard. If there are any TGs in Scan List 1 you will see it start to scan. Otherwise, you should open your programming software and check. Any TGs not in a Scan List need to be assigned or the scanner ignores them.
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