error code 5-00

tonya · #1 (**permalink**) 11-14-2012, 10:37 PM

Just took my GRE-800 out of the box. Radio worked fine. Did all the upgrades including the formating the sd card which was probably my mistake and now get error code 5-00. Did all the steps for this code in the user manual with no success. Don't want to but I'm ready to return the radio. Any suggestions??

jackj · #2 (**permalink**) 11-15-2012, 5:59 AM

If you have another microSD card then try it. Did you use the EZScan software to format the card? If not then put the card in a card reader and use the program to format it with the options to copy the library and scanner configuration to the card.

boatbod · #3 (**permalink**) 11-15-2012, 9:11 PM

You definitely want to use EZ Scan's "Prepare Scanner Memory/SD Card for use" option to format the card and copy the library & configuration data.

If it didn't work the first time, try it again, and if that fails, try using the SD Card Association low level formatter followed by EZ Scan.

AirScan1 · #4 (**permalink**) 11-15-2012, 9:45 PM

I think he right , another sd card might work, and the PC firmware on here for that scanner.
by the gid you check the comtacts on the card? there is a spring loaded in the scanner you have to push the sd card all the way in until you gear a click.