baayers
Member
I haven't seen any posts yet on Whistler as far as their approach and attitude when it comes to having a scanner repaired so I decided to share my experience.
I own a WS1080 and about 2 weeks ago my scanner started experiencing intermittent speaker issues where the speaker would either sound like it was in a plastic bag or in one case go completely silent for a few minutes before returning to normal. I realized that it was time to send the scanner in for repair but I also knew that my previously scheduled events required me to have it back by the 12th. I contacted Whistler on Monday the 27th and after being on hold for less than 2 minutes was connected to Bryan. In a world of outsourcing call centers or having to wait on hold for ever and a day I was surprised. I explained my situation to him and he was more than willing to help. He asked me to write up a description of the problem and also my situation and to make sure to include it in my package. He also asked me to let him know the tracking number once I shipped it so he could keep track of it from his end as well. I missed to cut off time for next day express mail so I sent it priority and it arrived Thursday the 30th.
I received an email fro John Noland on Monday the 3rd letting me know that he was working on my scanner but at that time was not able to reproduce my issue so he wanted to ask some more follow up questions. I had forgotten to put my email address on the letter I sent so I am glad that I had taken the time to register previously. I replied with the answers he asked for as well as a few more details about what had happened. I knew that my day yesterday was going to be crazy so I decided to call Whistler again to make sure that they did not have any more questions. This time I only spent 30 seconds on hold before talking to someone. As I said before this is a major plus to me. John was out of the office so I spoke to Sherry. She was able to make contact with him and found out for me the status. Even though they were having a hard time getting my scanner to present the issue to them (I swear its like taking a car to the mechanic) they agreed that based on the description of my symptoms that the speaker needed to be replaced. At that time they did not have the part but it had been put on order and should arrive Wednesday or Thursday and that everything was on track to get my radio back on time. Later in the day I also received an email from John letting me know the same information Sherry had passed along to me earlier.
I will make a followup post once I receive my radio back in hand but based on my experience so far I have to say that I'm impressed with how they go above and beyond to take care of their customers.
I own a WS1080 and about 2 weeks ago my scanner started experiencing intermittent speaker issues where the speaker would either sound like it was in a plastic bag or in one case go completely silent for a few minutes before returning to normal. I realized that it was time to send the scanner in for repair but I also knew that my previously scheduled events required me to have it back by the 12th. I contacted Whistler on Monday the 27th and after being on hold for less than 2 minutes was connected to Bryan. In a world of outsourcing call centers or having to wait on hold for ever and a day I was surprised. I explained my situation to him and he was more than willing to help. He asked me to write up a description of the problem and also my situation and to make sure to include it in my package. He also asked me to let him know the tracking number once I shipped it so he could keep track of it from his end as well. I missed to cut off time for next day express mail so I sent it priority and it arrived Thursday the 30th.
I received an email fro John Noland on Monday the 3rd letting me know that he was working on my scanner but at that time was not able to reproduce my issue so he wanted to ask some more follow up questions. I had forgotten to put my email address on the letter I sent so I am glad that I had taken the time to register previously. I replied with the answers he asked for as well as a few more details about what had happened. I knew that my day yesterday was going to be crazy so I decided to call Whistler again to make sure that they did not have any more questions. This time I only spent 30 seconds on hold before talking to someone. As I said before this is a major plus to me. John was out of the office so I spoke to Sherry. She was able to make contact with him and found out for me the status. Even though they were having a hard time getting my scanner to present the issue to them (I swear its like taking a car to the mechanic) they agreed that based on the description of my symptoms that the speaker needed to be replaced. At that time they did not have the part but it had been put on order and should arrive Wednesday or Thursday and that everything was on track to get my radio back on time. Later in the day I also received an email from John letting me know the same information Sherry had passed along to me earlier.
I will make a followup post once I receive my radio back in hand but based on my experience so far I have to say that I'm impressed with how they go above and beyond to take care of their customers.
