I can't get my computer to recognize the scanner so I can't do firmware updates. My PRO-18 had this issue too. When I plug the scanner in to my computer it shows up as USB unrecognized device. I can upload programming by taking the SD card out of the radio and plugging it into a micro SD card adapter but I still can't update the firmware. That requires it to be connected via the USB cable. Any suggestions? I'm sure other people have been able to update the firmware on their WS1080.