Couple of questions for you. First, with your radio connected to the computer, open your cloning software and under the "clone" section, click on "information". What is the following information for your radio?
Model:
Revision:
Also, on the main screen of your cloning software, what is the "Revision#" listed under where it says "CS-F50V"?
Once we've established this, I think we can better assist you.
Regards,
Jerry