Indyme electronic call box for retail question

[johnls7424]

Is anyone familiar with these call boxes? Particularly how they are programmed in stores or retail customer service use??

 

[steveadeal]

I am the founder of Indyme. tell me more about your specific question and I will try to answer it.

 

[johnls7424]

I am the founder of Indyme. tell me more about your specific question and I will try to answer it.

I was wondering how to program a Model P100 call box by your company? Is there a programming cable or can you program via button presses? When I say program I mean to program changing radio frequencies/tone codes?

 

[steveadeal]

The P100 is actually the model number of the label on the unit (oddly enough)... the actual model is either a CB460 (which operates on 303 MHz narrowband) or a CB960 (which is nominally 900 MHz quasi-spread spectrum). It sounds like you were hoping ot link these directly to a two-way radio but they are not designed for peer-to-peer communication. The system requires a receiver (which demodulates the RF) connected to a Control Unit which decodes the command string from the call box to determine where to route what type of message (audio or text) either directly (via Ethernet, phone switch, or PA amp) or indirectly via a base station (to radios or pagers). Neither product readily field programs to another frequency or will talk sensibly to anything except an Indyme Control Unit. Hope this helps... if I've not covered what you are seeking, please let me know.

 

[johnls7424]

The P100 is actually the model number of the label on the unit (oddly enough)... the actual model is either a CB460 (which operates on 303 MHz narrowband) or a CB960 (which is nominally 900 MHz quasi-spread spectrum). It sounds like you were hoping ot link these directly to a two-way radio but they are not designed for peer-to-peer communication. The system requires a receiver (which demodulates the RF) connected to a Control Unit which decodes the command string from the call box to determine where to route what type of message (audio or text) either directly (via Ethernet, phone switch, or PA amp) or indirectly via a base station (to radios or pagers). Neither product readily field programs to another frequency or will talk sensibly to anything except an Indyme Control Unit. Hope this helps... if I've not covered what you are seeking, please let me know.

I work for a retail company ( dicks sporting goods) part time for some extra money... Any who.. We are having issues with interference not from the call boxes, but on our two way radios. If however we change our radio frequencies ( 400mhz) we will lose communications linked from the call boxes to our radio when call boxes are pressed. That's why I was inquiring about them. We were told that a programmer from your company is to come out and change them. I was just wondering if they change he whole box, have programming software, or what. I know your company ( Indyme) wants to know what frequency and tone code we want to use when we change. Just wondered how that all works is all.

 

[steveadeal]

Ah, got it! The unit that requires the change is in the back room where the Control Unit is located - near it is a model PT14 radio base station which communicates with the radios. That unit can be field programmed using a cable and program; unfortunately, it cannot be re-programmed remotely (unlike the Control Unit itself). Our Customer Care department selects the update strategy in this sort of situation. Sometimes they will send someone out with the re-program kit and other times they determine is is going to be faster and easier to swap the base station out with a factory programmed one. I don't know what they have elected to do in this case but if you contact the Indyme service department I'm sure they can let you know.

 

[johnls7424]

Ah, got it! The unit that requires the change is in the back room where the Control Unit is located - near it is a model PT14 radio base station which communicates with the radios. That unit can be field programmed using a cable and program; unfortunately, it cannot be re-programmed remotely (unlike the Control Unit itself). Our Customer Care department selects the update strategy in this sort of situation. Sometimes they will send someone out with the re-program kit and other times they determine is is going to be faster and easier to swap the base station out with a factory programmed one. I don't know what they have elected to do in this case but if you contact the Indyme service department I'm sure they can let you know.

Thank you for your assistance

 

[johnls7424]

Ah, got it! The unit that requires the change is in the back room where the Control Unit is located - near it is a model PT14 radio base station which communicates with the radios. That unit can be field programmed using a cable and program; unfortunately, it cannot be re-programmed remotely (unlike the Control Unit itself). Our Customer Care department selects the update strategy in this sort of situation. Sometimes they will send someone out with the re-program kit and other times they determine is is going to be faster and easier to swap the base station out with a factory programmed one. I don't know what they have elected to do in this case but if you contact the Indyme service department I'm sure they can let you know.

Just letting you know that we changed the control unit out and have our new frequency and tone code setup in radios. We are interference free YTD. Thank you for your assistance