When you installed the drivers for the USB cable, the cable was assigned a virtual com port. With the cable plugged in, check the device manager to see which com port number the cable is. You then have to set the com port in the KPG-89D software to the same com port number (setup>com port). You should then be able to read the radio.
Also my two cents, if you get a new x180 series radio, spend the extra $60 and get the tactical feature set upgrade. Great for radio geeks. You can field program the radio from the keypad...
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