This does not appear to be a hardware issue. I load the original file and ch1 comes on. I load the file I read from another like radio and the display for ch1 is off. Go to the help menu in the software and it talks about this as a power saving feature but does not say how to make the change.
The other radio had some aux functions programmed and I was just going to clone that radio to this like radio for ease of setup. Now it is a challenge to see what I am missing in the programming.