Feed goes down same time every night

[squadman]

I've been broadcasting 2 feeds for a couple years now, but for about the past week now I've been getting notification that my 1 feed is offline and it's been happenning at the same time every night at 12:15am or so. When I check the laptop that the feeds are running on, the feed is showing as running but showing offline.

The laptop I'm usning is dedicated just for the 2 feeds and nothing has changed on it since I set it up almost 2 years ago. I manually run software updates on it and there's no extra software on it.

Any help would be greatly appreciated.

Thanks in advance.

 

[SCPD]

I will take a stab at this one. Just need some background info and if you don't something it's not an issue. Either way i should be able to help you.

I need to know your OS
Windows XP,Vista,7 or 8.1

How is your internet setup
DHCP or Static IP

What is the make and model of your router?

What software are you using to broadcast your feeds?

Are you doing anything else with the computer or just dedicated to audio feeds?

 

[squadman]

I will take a stab at this one. Just need some background info and if you don't something it's not an issue. Either way i should be able to help you.

I need to know your OS
Windows XP,Vista,7 or 8.1

Windows 8.1

How is your internet setup
DHCP or Static IP

DHCP

What is the make and model of your router?

Linksys EA3500 or EA4500

What software are you using to broadcast your feeds?

Scannercast

Are you doing anything else with the computer or just dedicated to audio feeds?

Dedicated

Answers are below each question

 

[SCPD]

I have a funny feeling it is your dhcp lease settings in the router. What is the value of the renew and release? I think 0=1day

Set the timezone on the first configuration page of the router to match your location.

Are you using a custom DNS?

Can you also power off the router and cable modem and everything device you use to connect to the AP.
Note the time you do that.

Bring the feed computer back online first then everything else back online. Do this 1 device at a time.

Let me know if scanner cast is still dropping and at what time it dropped.
We can run wireshark if necessary to find out the time of dropped packets
https://www.wireshark.org/

Also how many machines connect to the AP. Wired and wireless

What is the dhcp address pool size? I would double it to the amount of devices that connect to the AP wired and wireless.
So if you have 8 devices make the ip address pool 16.

Worst case after we try all this. Do you mind allowing me to remote into your feed computer via teamviewer and i will double check everything.
http://www.teamviewer.com I do this all the time for people on radio reference. If you need references let me know.

 

[talkpair]

I would be tempted to temporarily change the system clock to another time zone to see if the outage shifts accordingly.

Does the operating system produce any logs of what goes on at the time of the outage?

Could another program executing at that hour have priority over the sound card?

 

[SCPD]

Talkpair: I dont know if the system time would knock out his internet but checking the event logs and matching it to the date and time of the outage would be key

Open Event Viewer by clicking the Start
Clicking Control Panel
Clicking System and Securit
Clicking Administrative Tools, and then double-clicking Event Viewer.*

Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

 

[Kingscup]

I had a similar problem and it was caused by a dead bios battery. I have an old laptop that is running my feed. During that time, the system clock remained at 12:00 am throughout the day. Once midnight hit or soon after, my feed would go offline. I didn't think a dead bios battery was the problem so I kept trying other things. Nothing worked so it was time to try the battery. Replaced it and it solved the problem.

 

[squadman]

Sorry I haven't replied the lst 2 days but other things have had me tied up, my DHCP pool size it set 3 times more than the number of devices I have connected, I don't have a custom DNS either. But on a side note, the last 2 nights the feed hasn't gone offline for the past 2 days, (knock on wood).

I'm still going to unplug router and power off all my devices and bring the feed computer back online first then all other devices.

 

[Chronic]

Same Issue

I had the same issue and it turns out that m y ISP was renewing the leases on their servers , I solved the issue by changing from their DNS server to googles , and problem is solved.

Google Free DNS Servers

8.8.8.8
8.8.4.4

My isp is TWC

 

[KD0TAZ]

I had a similar problem and it was caused by a dead bios battery. I have an old laptop that is running my feed. During that time, the system clock remained at 12:00 am throughout the day. Once midnight hit or soon after, my feed would go offline. I didn't think a dead bios battery was the problem so I kept trying other things. Nothing worked so it was time to try the battery. Replaced it and it solved the problem.

Sorry, but the system clock will never sit at 12:00am perpetually while it is plugged in - especially while it is powered on. The BIOS battery simply keeps the realtime clock ticking while it is unplugged. In a laptop, even when the CMOS battery is dead, if the main battery has a charge and/or it is plugged in, it will keep time. In the event of a dead CMOS battery and removal of all other power, the clock will reset to the default time (12:00am Jan 1 1980 or whatever) and start ticking from there when power is restored.

Sorry I haven't replied the lst 2 days but other things have had me tied up, my DHCP pool size it set 3 times more than the number of devices I have connected, I don't have a custom DNS either. But on a side note, the last 2 nights the feed hasn't gone offline for the past 2 days, (knock on wood).

I'm still going to unplug router and power off all my devices and bring the feed computer back online first then all other devices.

The DHCP pool size has nothing to do with anything. It's simply the number of leases that can be handed out by the server. When a client lease expires, it simply renews the same IP, therefore it is not taking up an extra lease. I'm highly doubtful that this has anything to do with your DHCP or DNS or anything else related to your network, because I have been noticing very similar behavior in my feed lately - only at my end it has been happening several times a day - usually between 0h and 08h CST, not just the same time every day. It has not been going offline long enough to trigger any emails, but it will timeout and drop offline, then there will be a string of unsuccessful reconnect attempts before it finally goes back online. Average downtime is about 7-8 minutes. I have RadioFeed, which shows a detailed log of the comm activity (although unfortunately I don't see any way to copy/paste it) - I happened to notice it pretty much by accident.

And like you, the last episode was almost 48 hours ago.. So I'm pretty convinced it's at the server side.

 

[flythunderbird]

I have been noticing very similar behavior in my feed lately - only at my end it has been happening several times a day - usually between 0h and 08h CST, not just the same time every day. It has not been going offline long enough to trigger any emails, but it will timeout and drop offline, then there will be a string of unsuccessful reconnect attempts before it finally goes back online. Average downtime is about 7-8 minutes. I have RadioFeed, which shows a detailed log of the comm activity (although unfortunately I don't see any way to copy/paste it) - I happened to notice it pretty much by accident.

And like you, the last episode was almost 48 hours ago.. So I'm pretty convinced it's at the server side.

I have also been seeing similar things - the feed will drop, try to reconnect multiple times, then reconnect successfully, all without triggering an email alert. It seems to be random; it will do it a handful of times in one day, then it may not do it again for a week or two, then it will do it again. It's done it 14 times in the last 24 hours; the previous dropped connections were over a week ago. It's been connected steadily since 0836 CST this morning.

To be fair, my ISP has been doing some network upgrades, but most of the dropped connections are within the same time window as yours. I did have my ISP roll a truck to check my connections back in November; the tech tested the line, which tested OK; he went ahead and replaced the barrel connectors in the house/on the pole and replaced the in-house splitter, but it continues sporadically. My modem stays connected without any issues.

If you have the 'Source Client & Web Server Status Log To File' option checked on the RadioFeed Options tab, there will be a text file in the RadioFeed directory which contains the contents of the log called "Source Client Log.txt" ... perhaps you can upload it? I will be happy to post mine, if it will help.

 

[KD0TAZ]

Yup, lo and behold, it started acting up again this morning before I read your post.. One was actually long enough to trigger an email. I enabled the logging (I never even noticed that option, thanks) and caught several more disconnects between 0830 and 0900, and it's been up with no hiccups for about 3 hours now.

02/21/15  08:30:05 - Source Client - RadioReference Timeout
02/21/15  08:30:05 - Source Client Disconnected
02/21/15  08:30:15 - Source Client Connected To A RadioReference Server
02/21/15  08:40:40 - Source Client - RadioReference Timeout
02/21/15  08:40:40 - Source Client Disconnected
02/21/15  08:40:50 - Source Client Started To Connect To A RadioReference Server
02/21/15  08:41:28 - Source Client Unable To Connect To A RadioReference Server
02/21/15  08:41:38 - Source Client Started To Connect To A RadioReference Server
02/21/15  08:41:59 - Source Client Unable To Connect To A RadioReference Server
02/21/15  08:42:30 - Source Client Unable To Connect To A RadioReference Server
02/21/15  08:42:40 - Source Client Started To Connect To A RadioReference Server
02/21/15  08:43:01 - Source Client Unable To Connect To A RadioReference Server
02/21/15  08:43:11 - Source Client Started To Connect To A RadioReference Server
02/21/15  08:43:32 - Source Client Unable To Connect To A RadioReference Server
02/21/15  08:43:42 - Source Client Started To Connect To A RadioReference Server
02/21/15  08:43:51 - Source Client Connected To A RadioReference Server
02/21/15  08:45:53 - Source Client - RadioReference Timeout
02/21/15  08:45:53 - Source Client Disconnected
02/21/15  08:46:03 - Source Client Started To Connect To A RadioReference Server
02/21/15  08:46:03 - Source Client Connected To A RadioReference Server
02/21/15  08:49:15 - Source Client - RadioReference Timeout
02/21/15  08:49:15 - Source Client Disconnected
02/21/15  08:49:25 - Source Client Started To Connect To A RadioReference Server
02/21/15  08:49:25 - Mountpoint In Use
02/21/15  08:49:36 - Source Client Started To Connect To A RadioReference Server
02/21/15  08:49:36 - Source Client Connected To A RadioReference Server
02/21/15  09:09:23 - Source Client - RadioReference Timeout
02/21/15  09:09:23 - Source Client Disconnected
02/21/15  09:09:33 - Source Client Connected To A RadioReference Server

Here's what happened earlier which triggered the email.. Sorry it's a big pic, I had to screengrab the log as I scrolled through..

 

[flythunderbird]

It bit me again last night. Here's the log of the last two days' disconnects:

02/19/15 20:21:09 - Source Client - Broadcastify Timeout
02/19/15 20:21:09 - Source Client Disconnected
02/19/15 20:21:22 - Source Client Connected To A Broadcastify Server
02/19/15 20:26:40 - Source Client - Broadcastify Timeout
02/19/15 20:26:40 - Source Client Disconnected
02/19/15 20:26:50 - Source Client Connected To A Broadcastify Server
02/19/15 22:03:39 - Source Client - Broadcastify Timeout
02/19/15 22:03:39 - Source Client Disconnected
02/19/15 22:03:50 - Source Client Connected To A Broadcastify Server
02/19/15 22:08:38 - Source Client - Broadcastify Timeout
02/19/15 22:08:38 - Source Client Disconnected
02/19/15 22:08:52 - Source Client Connected To A Broadcastify Server
02/20/15 03:31:47 - Source Client - Broadcastify Timeout
02/20/15 03:31:47 - Source Client Disconnected
02/20/15 03:32:00 - Source Client Connected To A Broadcastify Server
02/20/15 03:32:56 - Source Client - Broadcastify Timeout
02/20/15 03:32:56 - Source Client Disconnected
02/20/15 03:33:10 - Source Client Connected To A Broadcastify Server
02/20/15 03:40:14 - Source Client - Broadcastify Timeout
02/20/15 03:40:14 - Source Client Disconnected
02/20/15 03:40:24 - Source Client Connected To A Broadcastify Server
02/20/15 03:43:37 - Source Client - Broadcastify Timeout
02/20/15 03:43:37 - Source Client Disconnected
02/20/15 03:43:47 - Source Client Connected To A Broadcastify Server
02/20/15 03:44:58 - Source Client - Broadcastify Timeout
02/20/15 03:44:58 - Source Client Disconnected
02/20/15 03:45:11 - Source Client Connected To A Broadcastify Server
02/20/15 03:46:12 - Source Client - Broadcastify Timeout
02/20/15 03:46:12 - Source Client Disconnected
02/20/15 03:46:43 - Source Client Unable To Connect To A Broadcastify Server
02/20/15 03:46:53 - Source Client Connected To A Broadcastify Server
02/20/15 03:50:31 - Source Client - Broadcastify Timeout
02/20/15 03:50:31 - Source Client Disconnected
02/20/15 03:50:42 - Source Client Connected To A Broadcastify Server
02/20/15 03:59:31 - Source Client - Broadcastify Timeout
02/20/15 03:59:31 - Source Client Disconnected
02/20/15 03:59:44 - Source Client Connected To A Broadcastify Server
02/20/15 09:31:19 - Source Client - Broadcastify Timeout
02/20/15 09:31:19 - Source Client Disconnected
02/20/15 09:31:29 - Source Client Connected To A Broadcastify Server
02/20/15 09:32:48 - Source Client - Broadcastify Timeout
02/20/15 09:32:48 - Source Client Disconnected
02/20/15 09:33:16 - Source Client Unable To Connect To A Broadcastify Server
02/20/15 09:33:26 - Source Client Connected To A Broadcastify Server
02/21/15 03:50:16 - Source Client - Broadcastify Timeout
02/21/15 03:50:16 - Source Client Disconnected
02/21/15 03:50:26 - Source Client Connected To A Broadcastify Server
02/21/15 03:51:57 - Source Client - Broadcastify Timeout
02/21/15 03:51:57 - Source Client Disconnected
02/21/15 03:52:07 - Source Client Connected To A Broadcastify Server
02/21/15 04:21:13 - Source Client - Broadcastify Timeout
02/21/15 04:21:13 - Source Client Disconnected
02/21/15 04:21:24 - Source Client Connected To A Broadcastify Server
02/21/15 11:57:20 - Source Client - Broadcastify Timeout
02/21/15 11:57:20 - Source Client Disconnected
02/21/15 11:57:30 - Source Client Connected To A Broadcastify Server

There are also times when it drops during the day, kicking the listeners off the feed. My modem and router have stayed connected the entire time. The antivirus and the automatic updates on my streaming PC are both turned off, so they aren't the problem. I want to add a couple more feeds, but this problem needs to be addressed first.

I also switched the DNS servers on the streaming PC and my router to Google DNS just to see if it made a difference ... it did not. My ISP is Suddenlink.

I dug through some old RR posts and saw where one RR member switched his ISP, solving the problem. There's clearly an issue somewhere along the network path. I'm going to run PingPlotter for the next few days and see what I can find.

What RR server is your feed on? My feed is on audio3.radioreference.com.

 

[SCPD]

My feed is using
audio9.radioreference.com

Does your router have a firmware update available?
Can you do a reset of the MODEM (small pinhole in the back)

Did you crimp your own cat5/6 cables or are they store purchased?
Can you swap out your Ethernet cable from feed server to router.

 

[KD0TAZ]

I am also on audio3.radioreference.com.... I wonder if squadman and Chronic's feeds are also based on that server..

Yeah my streamer runs on an XP box (wiped and fresh installed specifically for this purpose), so updates/antivirus are also disabled, and I know there is no crapware/spyware/etc interfering because this machine is not used for anything else.

I have a 50/10Mbps fiber connection and an advanced network at my house.. It's a domain with its own DNS/Active Directory server, hardware firewall (pfSense on a Firebox), static IPs on everything except wifi devices - and they are pseudostatic (the DHCP server assigns pre-determined static IPs to each device based on their MACs) just to avoid issues when using them on other wifi networks. The only things that use the actual DHCP pool are like visiting family and friends and customer computers.

Our ISP runs fiber to the house (like FiOS), and there is no "modem" in a classic sense. It is straight Ethernet from the ONT on the side of the house right into the firewall.

I really hope someone who deals with the backend is checking in on this topic..

 

[KB0VWG]

Flytunderbird

Did you say you have 2 feeds and only 1 goes down? but not the other feed?
kb0vwg
wqoi992

 

[flythunderbird]

I am also on audio3.radioreference.com.... I wonder if squadman and Chronic's feeds are also based on that server..

Yeah my streamer runs on an XP box (wiped and fresh installed specifically for this purpose), so updates/antivirus are also disabled, and I know there is no crapware/spyware/etc interfering because this machine is not used for anything else.

I have a 50/10Mbps fiber connection and an advanced network at my house.. It's a domain with its own DNS/Active Directory server, hardware firewall (pfSense on a Firebox), static IPs on everything except wifi devices - and they are pseudostatic (the DHCP server assigns pre-determined static IPs to each device based on their MACs) just to avoid issues when using them on other wifi networks. The only things that use the actual DHCP pool are like visiting family and friends and customer computers.

Our ISP runs fiber to the house (like FiOS), and there is no "modem" in a classic sense. It is straight Ethernet from the ONT on the side of the house right into the firewall.

I really hope someone who deals with the backend is checking in on this topic..

I have a 50/5 cable connection. The streaming PC is an HP thin client that was modified to use a hard drive runs Windows XP; it was built specifically for streaming, and it is used only for streaming. My entire home network is hardwired gigabit ethernet through an HP ProCurve 24-port switch that's connected to a Linksys AC1600 router. The modem is a Motorola SB6120. I do not use WiFi in any way, shape, or form.

I may set a static IP address for the streaming PC. I don't think it will solve the problem, but it couldn't hurt.

I hope to know more tomorrow after running PingPlotter overnight.

Edit: I just turned off the Windows XP firewall to see if that might be the problem. Will leave it off while I run PingPlotter.

 

[flythunderbird]

xeno, I couldn't tell if you were talking to me or not. If so, here are my answers in red -

My feed is using
audio9.radioreference.com

Does your router have a firmware update available?

Checked; it has the latest firmware on it.

Can you do a reset of the MODEM (small pinhole in the back)

Already have, didn't solve the problem.

Did you crimp your own cat5/6 cables or are they store purchased?

Both. The cable from the streaming PC is commercially made, and the cables in the walls of my house were made from bulk cable. They have been tested with an Ethernet cable tester and work fine.

Can you swap out your Ethernet cable from feed server to router.

Nope, not without moving the streaming PC, scanner, etc. to the other end of the house.

Flythunderbird

Did you say you have 2 feeds and only 1 goes down? but not the other feed?
kb0vwg
wqoi992

I'm only running one feed at this point. I expect that one of the feeds I want to add will see a number of listeners, so I want to get this dropping issue corrected before adding more feeds.

 

[KD0TAZ]

. I do not use WiFi in any way, shape, or form.

Seriously? I mean it pisses me off when people use it as an easy/lazy route for connecting things that should be wired <glaring at any of you who have a smart TV or game console running on wifi>, or as an excuse for not spending a little extra on pre-wiring a house - and then they wonder why every device gets knocked offline whenever someone fires up the microwave... But you don't own a laptop? Or a tablet? Or a smartphone??

I spent a lot of time pulling hundreds of feet of cable to every room in my house for every device I could possibly imagine.. But I still have four APs in and around my house, because certain things you just can't avoid using Wifi for (and since the wifi has to be there, might as well make sure it works right, even in the yard and garage!).. I'd get murdered if I were to string a cable across the living room to use my laptop.. And last I checked there's no RJ45 port on my cell phone either, LOL!

 

[flythunderbird]

Seriously? I mean it pisses me off when people use it as an easy/lazy route for connecting things that should be wired <glaring at any of you who have a smart TV or game console running on wifi>, or as an excuse for not spending a little extra on pre-wiring a house - and then they wonder why every device gets knocked offline whenever someone fires up the microwave... But you don't own a laptop? Or a tablet? Or a smartphone??

Yep, seriously! Everything is plugged into an Ethernet jack - TV, Blu-ray player, all PCs, etc. I prefer hard-wired Ethernet for a number of reasons. I do have a laptop, but I just connect it to an Ethernet jack when I need it on the network. Being single, there's no 'significant other' to gripe about Ethernet cables running across the room! :lol: And I rarely use a laptop outside ... I do have a smartphone, but I use my carrier's data connection since I never exceed the monthly data limit. No tablets. My main computer in the house is a custom-built tower.