Anne Arundel County New CAD System

[jchristie07]

Originally Posted by Bote

Is this that web-based CAD system? Like Tiburon or one of the others? Sounds like it might be.

Of course, any time you change ANYTHING the Luddites who wear uniforms immediately claim that the new system is a failure, because it doesn't look or work like the old system. They can't even be bothered to give it a chance or learn how it works, it's just crap automatically. WAAAAAH!

Nothing surprising about this article.

Did you even bother to read the article? It's not just a change, the new system doesn't contain prior call information or premise warning information that is critical for first responders and puts them in danger going into a call cold with no history. Is that a growing pain that they will just have to deal with?

Also, Tiburon is not web based. They have web based viewing software, but their CAD and mobile software are native applications. Where is it you get your information from again?

[Bote]

Originally Posted by jchristie07

Where is it you get your information from again?

Personal experience with said people. You know the type.

[jchristie07]

Originally Posted by Bote

Personal experience with said people. You know the type.

Clearly they're not too experienced. Go to the web site and download the white papers on the software.

[FiveAlarmPhotography]

County still fixing dispatch system

County still fixing dispatch system • Public Record (www.HometownAnnapolis.com - The Capital)

[ResQguy]

I can understand not having much prior call information available in the new cad. Maybe the old data is stored in an antiquated citrix database that can't be migrated to the new format? Over the next few months, there will be plenty of prior information accumulated in the new system. Besides, if there is a long history of dangerous situations at certain addresses as implied, wouldn't it make sense that the police & fire units that have experienced it could help to write the caution notes for the new system? It's not like with a new CAD they brainwashed the responders so they have no recollection of past events. Of course, in the areas where police beats have changed they physically removed the prior responder from the equation- maybe that should have waited for another time to occur. Anyway, the newspaper article makes it sound like if there were no computers involved the world would end! Good thing I carry a notebook.

[troymail]

Originally Posted by ResQguy

I can understand not having much prior call information available in the new cad. Maybe the old data is stored in an antiquated citrix database that can't be migrated to the new format? Over the next few months, there will be plenty of prior information accumulated in the new system. Besides, if there is a long history of dangerous situations at certain addresses as implied, wouldn't it make sense that the police & fire units that have experienced it could help to write the caution notes for the new system? It's not like with a new CAD they brainwashed the responders so they have no recollection of past events. Of course, in the areas where police beats have changed they physically removed the prior responder from the equation- maybe that should have waited for another time to occur. Anyway, the newspaper article makes it sound like if there were no computers involved the world would end! Good thing I carry a notebook.

Amazing how people cannot function without computers..... what did we all do before computers and cell phones?

[BarnacleBill]

I just read where the county is going back to the old CAD system.
No other details were provided.

[Bote]

Originally Posted by BarnacleBill

I just read where the county is going back to the old CAD system.
No other details were provided.

Well, it's highly likely that they never stopped using the old one cold turkey, that would be irresponsible. Typically they run both systems in parallel until they are confident that the new one can meet their needs.

I'm guessing they told the vendor of the new system to "fix their junk", then they will give it another stab in the near future. Watch for that event.

[FiveAlarmPhotography]

County Police Chief James Teare announced Friday morning to his officers the department would revert to the system it used before Dec. 6, as county staff works to address problems with the computer software. He said the change — which will affect four other county agencies — should occur Tuesday.

The police department also will revert next week to the district and post designations it used before Dec. 6.

County will turn off new dispatch system • Public Record (www.HometownAnnapolis.com - The Capital)

[FiveAlarmPhotography]

Here is an article about the New Police Districts. It also includes large maps of the old and new posts:

Anne Arundel police adjust district boundaries • Top Stories (www.HometownAnnapolis.com - The Capital)

[ResQguy]

Should I assume someone is adding these maps to the DB/Wiki?

[dpm797]

The old system has not been running since the 6th. They were not run in parallel.

[jchristie07]

Originally Posted by Bote

Well, it's highly likely that they never stopped using the old one cold turkey, that would be irresponsible. Typically they run both systems in parallel until they are confident that the new one can meet their needs.

I'm guessing they told the vendor of the new system to "fix their junk", then they will give it another stab in the near future. Watch for that event.

How could it be feasible to run both systems in parallel for any length of time? It would require someone entering the same data into 2 systems, and then leaves room for errors. For an agency that large it would take a ridiculous amount of manpower and time.

[neilromesburg]

I thought the justification for the $6.6M state of the art CAD system was the "old" system was going to stop working on 1/1/2012. Not they say they are going to bring it back online for 30 days, what happened to the Y12K issue that was the reason for buying the new system in the first place? Interesting development!

[FiveAlarmPhotography]

Anne Arundel Fire Department is on Conditions Red and Yellow for the switchover tonight.

Fire and Police are switching back from the new CAD to the old CAD at 11 PM tonight.

[lebrunmn]

Matt-

Thanks for the tip--I've been listening at shift changes since last night, waiting for the switch over. We should start calling you "Scoop."

[FiveAlarmPhotography]

Originally Posted by lebrunmn

Matt-

Thanks for the tip--I've been listening at shift changes since last night, waiting for the switch over. We should start calling you "Scoop."

lol

It should be interesting hearing the officers having to go back to their old callsigns and beats. They finally learned them and now have to switch back.

[FiveAlarmPhotography]

Dispatchers are operating at Headquarters Dispatch Centers and at the Reserve Communications Center.

It seems that Police are still switching. Fire already switched

Engine 261 had the first call on the "Old System."

[FiveAlarmPhotography]

From the Capital Newspaper:

The 11 p.m. switch - which effected only the dispatch system, not the county's new report management system - occurred without incident, officials said.

County Executive John R. Leopold estimated it would take 30 days to fix the system, but union officials this morning openly doubted the vendor could meet that deadline.

Arundel Digest • Local (www.HometownAnnapolis.com - The Capital)

[FiveAlarmPhotography]

Anne Arundel County will not turn its new computer-aided dispatch system back on until at least mid-March, according to county's director of information technology.

New public safety dispatch system stays unplugged • Top Stories (www.HometownAnnapolis.com - The Capital)