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  #1 (permalink)  
Old 07-26-2011, 7:21 PM
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Default XTS 5000 problem will not turn on

Hello,
I have an XTS 5000 That wont turn on. All that happens when you turn the Vol knob on is the led blinks green one time then nothing else. Any help in trouble shotting this would be great. Thanks
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Old 07-26-2011, 9:15 PM
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Sounds like it's been stunned.
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Old 07-26-2011, 9:23 PM
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I agree, sounds like its been stunned. What were you listening to when it happened or did it happen right when you turned the radio on?
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Old 07-26-2011, 9:29 PM
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it just bought the radio to replace one of my old ones. I went to power it up and this is what i found. I have not heard anything with this radio.
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Old 07-26-2011, 9:29 PM
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What is Stunned
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Old 07-26-2011, 9:31 PM
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Stunned is when the system administrator of radio system the radio was programmed for sends out a command to your radio and pretty much bricks it.
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Old 07-26-2011, 9:45 PM
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ok. The screen does not come on at all and you hear no beeps no audio you can push all the buttons you like and no lights or anything. I was just reading about stunned and I have seen that when people talk about stunned radios that they get a error message on the screen or something.
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Old 07-26-2011, 10:00 PM
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what is the model # what model is it a I,II or III If you just bought it id return it.
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Old 07-26-2011, 10:04 PM
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Model# H18UCF9PW6AN And its a model II
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Old 07-26-2011, 10:33 PM
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sounds like you are the proud owner of a nice brick
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Old 07-26-2011, 10:39 PM
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thats not much help. There must be a way to trouble shoot the radios problem
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Old 07-26-2011, 11:16 PM
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Quote:
Originally Posted by Wrench1 View Post
thats not much help. There must be a way to trouble shoot the radios problem
What folks are saying (and your radio's symptoms indicate) is that the radio was either stolen, cloned, or used on a system where it wasn't supposed to be. The system console operator sent a remote command to the radio to shut it down so it could no longer be used. This command can only be reset by the system that issued the command (although you might get it reset by Motorola using some special software, and they will ask very pointed questions on how the radio got into that state) or if you have saved the radio's "S-Record" prior to it receiving the command there's a chance you might be able to use it to recover the radio.

This command is designed to help make a stolen radio worthless (since it can't be used and recovery very difficult at best unless the radio is returned to the system it was stolen from). It is also used to kill unauthorized radios that show up on a system.

You may want to check the radio's serial number with this database (Global Stolen Radio Database) to see if it has been reported as stolen. If it's listed, you may be able to use that information to help persue who you got the radio from through the PD.
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Old 07-26-2011, 11:25 PM
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I bought it from a department auction. So i dont see why they would stunn there own radio? So I also dont think that it is stolen.
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Old 07-26-2011, 11:30 PM
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Does the department in question manage their own system? If so , it might be worth tracking down the admin of the system and finding out if it was stunned.
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Old 07-26-2011, 11:36 PM
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That part I dont know. It was a large auction with multipal departments. And they did not mark the radios in any way so I cant nail down what department had it.
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Old 07-26-2011, 11:39 PM
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Provided the battery is fully charged, then I believe n5ims is correct.
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Old 07-26-2011, 11:41 PM
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I just dont get why I woudl have nothing no beeps no screen none of the buttons do or make any noise the only thing that I can make happen is the one green led blink once at start up. I did try and see if I could read the radio and I cant read the radio with cps.
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Old 07-27-2011, 12:48 AM
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According to the symptom the radio is in Inhibit mode

You have two ways overcoming this

1) get a hold on a depot software and using it un inhibit it

2) look any repair shop that can uninhibit the radio and ask them to un inhibit it

Good Luck
Ronen - 4Z4ZQ
Ronen Pinchooks (4Z4ZQ) WebSite
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Old 07-27-2011, 1:38 AM
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How hard is it to do with the depot tool.
And along with that will the depot tool be able to talk to the radio. Cps will not talk to the radio.

and if I cant get the depot tool will any Moto dealer be able to do this?

Thanks
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Old 07-27-2011, 4:59 AM
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Quote:
Originally Posted by Wrench1 View Post
That part I dont know. It was a large auction with multipal departments. And they did not mark the radios in any way so I cant nail down what department had it.
You can ask Motorola to run the serial number to find out who the original purchasing agency was. That might help you, but if it is indeed inhibitied it was done for a reason and getting it uninhibited will probably be difficult.

Doing a second read you said ablove that you can't read it with CPS and might be the sign of a bad controller.
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