Do you have the latest version of the Commercial Series CPS? Most recent is 5.16, and I would expect that the radio was programmed with that version before it left the factory. If you are trying to use an older version of the CPS, it may not work.
Rochester-Monroe County 911 7010 1976 to 2003
Fulton County Deputy EMS Coordinator - Car 2004
Northampton Ambulance - Car 2829
KD2IAT --- WQPG808