FreeScan is Free, ProScan isn't. That is one major difference.. Both will import from RR.
Is it possible you aren't getting a good decode on the control channel, and that is why you can't decode anything?
You said you are using a BCD996T, did you try and upgrade the firmware in there to make sure you have the latest and greatest patches? Sometimes that will help you out.
If you put the scanner into ID Search mode, do you hear anything? Do you have the global attenuator enabled by mistake?
My Long Island Live Scanner website: www.w2lie.net
Providing RR with the following Scanner Feeds: NCFD | NCPD | SCFD | SCPD
For my Full list of Long Island Feeds & Remote Radio click here