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Old 07-14-2018, 12:39 AM
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Default Flawed 911 system ‘absolutely’ affected response to Parkland shooting

https://www.miamiherald.com/news/loc...214703770.html
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Old 07-15-2018, 9:12 PM
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Sounds like officials just want a reason to justify another tax increase
Since ALL 911 systems put all their eggs in one basket, 911 centers by design are easily overloaded or knocked off line via data outages and high call volumes
.......
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Old 07-15-2018, 9:21 PM
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In explaining why Coral Springs chose not to join in when Broward formed its regional system in 2014, representatives of the police and fire departments said the city was concerned about losing autonomy and a "hometown feel," as well as having reservations about the potential organizational structure.

Coral Springs and Plantation chose NOT to join a regional communications center with a shared CAD and RMS, which would allow for one agency to take calls and send them to CAD workstations and MCT's in other agencies on the system. Their failure to join a regional, shared system. And this song and dance plays out everywhere everyone wants to their own private Idaho...
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Old 07-16-2018, 12:54 AM
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Could have been plenty of legit reasons why they didn't join.
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Old 07-16-2018, 8:24 AM
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Could have been plenty of legit reasons why they didn't join.
Thank you for having some sense in this conversation. There were plenty of reasons not to join, the main one being the quality of service from the regional provider. The City of Coral Springs operates a top of the line P25 radio system and brand new CAD system. At the time of the needed upgrade for our previous end of life system, the County's new system wasn't even on the horizon. If CS didn't have their own system that day, NONE of the radios would have worked.

This will work itself out when ALL the information comes out. Right now this is a media "**** Show"!
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Old 07-16-2018, 9:59 AM
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I believe that the City of Coral Springs has the right to refuse to transition to a multiagency PSAP, where the ability to supervise their dispatchers becomes limited.

I also believe that if Coral Springs Police Department was not the primary law enforcement agency for the jurisdiction where the shooting occurred, the City’s PSAP should have direct transferred 9-1-1 callers to the appropriate agency’s PSAP. This possibly would have helped negate the miscommunication regarding locations of the victims and the suspect.

The blame cannot just be placed with Coral Springs alone. As this article comments, the County’s PSAP made mistakes too. One of these references the dispatchers and field units covering one another on the radio.

This is a tragic situation with no positive outcomes regardless where people try to place the blame. I bring these comments out to state we cannot Monday morning quarterback one piece of this terrible tragedy. They should be uncovering the truth, not just trying to crucify one agency involved in this incident.
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Old 07-16-2018, 10:58 AM
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Thank you for having some sense in this conversation. There were plenty of reasons not to join, the main one being the quality of service from the regional provider.
Just curious, how does doing warm transfers of hot calls (like an active shooter) from PSAP to PSAP improve quality of service? I say this from the stand point of someone who manages a CAD system for a metro PSAP, and we recently begun dispatching our EMS provider's trucks directly versus doing transfers of calls. We are in the process up standing up a CAD to CAD, but in the interim, the quickest way to get the right resources to the scene is to make sure the right people are getting the correct information as quick and possible. The provider is a private entity and has their own dispatch center, but we made the decision to allow them on our radio network and I have implemented mobile CAD (via our CAD vendors mobile app), which gives us AVL and unit recommend based on location. It works very well and we shave off the 2-3 minutes of time transferring a call from center to center. No argument this saves lives.

I don't see disparate and disconnected PSAPs as a solution when citizens expect us all to be on the same page in the sprawling metro areas we are now seeing being built out in communities around the country. If a regional dispatch center has poor management, than this should be addressed before spending more taxpayer money to build duplicate disparate centers with their own disparate systems.

I am a little biased but having grown up in an area with a countwide 911 center that, sans for two cities, is unified and it works well. We're doing the same at my agency, and the successes outweigh the failures 100 to 1.
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Old 07-16-2018, 6:18 PM
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It's a strategic decision from one county to to the next whether or not the primary PSAP should be the police/SO dispatch, or FD dispatch. If the primary PSAP is FD, then callers with a fire/EMS emergency get faster service because they don't have to be transferred to PD. If the primary PSAP is PD, then callers with a police emergency get faster service. So there's 4 basic possibilities:

1. Caller needs police, primary PSAP = PD, NO TRANSFER FASTER SERVICE.
2. Caller needs fire/EMS, primary PSAP = FD, NO TRANSFER FASTER SERVICE.
3. Caller needs police, primary PSAP = FD, TRANSFER, SLOWER SERVICE.
4. Caller needs fire/EMS, primary PSAP = PD, TRANSFER, SLOWER SERVICE.

You can't predict what an incoming 9-1-1 will be for until a calltaker speaks to the caller. So you spend oodles of money and do all the logistics and politicking and consolidate into 1 big primary PSAP that does it all. There is no perfect system.
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Old 07-16-2018, 6:46 PM
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It's a strategic decision from one county to to the next whether or not the primary PSAP should be the police/SO dispatch, or FD dispatch.
Or just break down all the silos and have your PSAP as a PSAP and not a "PD center" or a "Fire center".
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Old 07-16-2018, 6:49 PM
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Moved as this isn't about the radio communication system(s).
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Old 07-16-2018, 6:50 PM
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It's a strategic decision from one county to to the next whether or not the primary PSAP should be the police/SO dispatch, or FD dispatch.
That's where we disagree. The problem is when one discipline is left to run a center, (law vs. fire), typically, (but not always), the decisions on how that center run are heavily influenced by who sits in the director's chair.

The solution is a board of governance in which ALL disciplines (law, fire, EMS and support services) are represented.A well balanced approach.

Illinois has the right idea. Start a regional center, and cost share to do it. Here's an example. "Functions will need to be run by board members. Agencies who use the services will share the costs"

That's what works. Disparate, disconnected and isolated comm centers mean longer response times, and higher costs. Taxpayers end up paying for duplicate services in many cases.

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You can't predict what an incoming 9-1-1 will be for until a calltaker speaks to the caller.
Exactly why regional dispatch with multi-discipline training in both call taking and dispatching should be the directive.

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So you spend oodles of money and do all the logistics and politicking and consolidate into 1 big primary PSAP that does it all. There is no perfect system.
Agreed, no perfect system, but the name of the game is efficiency. Sadly, as public safety (and 911 specifically) is one of the most underfunded parts of governments, consolidation makes sense, if done correctly and with a board of governance with members who have a vested interest in success.
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Old 07-16-2018, 6:54 PM
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I think another consideration is it would take longer to train new dispatchers if they have to know police/fire/EMS calltaking and radio dispatching. Trainee washout rates are already high so it's already hard enough for silo'd PSAPs to hire and fully staff themselves.
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Old 07-16-2018, 7:33 PM
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I think another consideration is it would take longer to train new dispatchers if they have to know police/fire/EMS calltaking and radio dispatching.
That's what a two-stage process is about.

Call is answered by a call taker. Call taker interrogates the caller, enters the info into real time CAD. Ticket goes to the proper discipline radio dispatcher who dispatches the call. (And depending on the exact process and nature of the call, the call can end, the call taker stays on throughout - live updating the CAD ticket, or the caller goes to the radio dispatcher...or the radio dispatcher listens in while the call taker stays on with the caller).

Trainee starts as one type of employee (call taker, radio dispatcher) and over time may cross train and either move, or rotate. You don't learn every position at the start.
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Old 07-16-2018, 7:48 PM
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Yes, a lot of dispatch centers do it just that way. Radio operators are considered a promotion. But some places make you learn it all.
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