Let me clarify this above statement...
Butel updated all their software to work with the new RadioReference Web service... and most of Butel's software is working perfectly. However, the update software release of ARC500 looks like it included a bug that is preventing it from accessing the new Web service.
Just as a reminder, as of 8/1/2009 - RadioReference switched off the "old" Web service which was scheduled to be shutdown at that time, and vendors and software developers were given almost 1 year's advance notice to complete the transition - and they did.
Butel is aware of the bug issue, however their chief developer is on holiday till mid-August. Please understand that everyone has to take a vacation, and huge corporations aren't part of the hobbyist radio communications community. Butel is committed to fixing the issue as soon as possible, so expect an update to this software mid-August that will resolve the connection issues to the Web service.
Folks, remember, we're all working hard as a team to provide great service to you. Be patient with the entire community as we all progress.... Please, no *****ing and complaining... the issue is concrete and apparent... please let it progress to resolution.
MODS: Please let this thread stay here for visibility. Thanks!
Warm regards,