Problems programming R.S. PR0-96 update cable

[lmriggs]

I bought a 20-047 cable for my new computer. During the programming process I ran into several problems that I need help with.

1) The instructions said to load the accompanying CD--which I did.
2) Instructions continue with 'plug in the 20-047 USB cable--which I did.
3) Instructions says to expect a 'New Hardware Found' form--it did come up.

Now the problems....

4) The instructions say, "...when the wizard asks for the driver, use the 'Browse for Driver' button and click the folder on the CD titled 'Driver Folder'..

There is no 'Browse for Driver' button in the form that popped up. Furthermore, there is no 'Driver Folder' on the CD. In fact, there is NO folder of any name on the CD--just files with a variety of extensions.

I am using Vista 32-bit and I suspect that the instructions are written for XP or another Windows version.

I have tried the 1-800-the-shack which is suppose to be the help line--but it isn't. It's the most useless number I've ever called as it pertains to 'getting help'

Has anyone had problems with

[Evert]

try this:

Disconnect the programming cable from both the computer and scanner.

Download and then run this file from FTDI, the manufacturer of the chips on the cable: http://www.ftdichip.com/Drivers/CDM/CDM%202.04.16.exe

Plug in the programming cable to your computer. You should see a notification that the cable has been found and shortly afterwards a notification that it is ready for use.

During the process the notifications will indicate which com port it is using or you can go to the Device Manager and see the port number. Make sure you are using that port number in your software.

After drivers finish installing, insert the plug into the scanner (Do not use the short adapter cable.)

This has worked on my Vista computer and on my XP computers.

[lmriggs]

What you did for me worked! I had to change the port number to 4 as COM1 'can't be found'.

But it's up and running and I appreciate your help!

Thank you

[Evert]

You are welcome.

[mciupa]

How cool is this post ?

Person posts a problem, the right person happens to read it and offers a solution within a few hours.
A couple of hours later, problem solved .

It really highlights what these forums are all about and shows the spirit of helping one another is alive and well.