Win 500 % Win 500 Remote Server Access

[btritch]

I can use my PSR 500 just fine, It will work normally until I hook it to win 500 and try to use the win 500 remote server, then it doesn't want to work correctly, It just scans and doesn't want to stop on anything, Especially if the CTCSS or DCS tones are enabled, It will work all day without it being hooked to win 500 but as soon as it's hooked up it stops, Is this a glitch in the system? I have contacted GRE about the problem and they've fixed the scanner problem, However, They have no support or advice for the remote server problem..