ARC-XT Won't Connect

zzdiesel · #1 (**permalink**) 10-08-2009, 07:44 PM

I am trying the demo version of this software but it can't find my BCD996XT. The other programs connect just fine.

AlabamaRS · #2 (**permalink**) 10-08-2009, 08:07 PM

Quote:

Originally Posted by zzdiesel

I am trying the demo version of this software but it can't find my BCD996XT. The other programs connect just fine.

check the port config in the software & see if its matching the one shown in windows

. also make sure ya have the latest version

zzdiesel · #3 (**permalink**) 10-08-2009, 08:14 PM

Yes, I checked the Com ports right off the bat. Freescan connects just fine.

AlabamaRS · #4 (**permalink**) 10-08-2009, 08:23 PM

drivers ok? updated etc? software updated with the latest?

, aM not familiar wif undens OR ARC software tho lol

zzdiesel · #5 (**permalink**) 10-08-2009, 08:48 PM

Yes, the drivers are fine. They work alright with other software.I DL the latest version of ARCXT

w0kie · #6 (**permalink**) 10-08-2009, 09:44 PM

Have you hooked the Uniden cable it to a serial port on your computer and your scanner? Did you do an serial port autodetect in ARC?

zzdiesel · #7 (**permalink**) 10-08-2009, 10:07 PM

I have the Uniden cable connected to a USB to serial port, and yes ARC sees the port there but it tells me it can't find an XT radio.

AlabamaRS · #8 (**permalink**) 10-08-2009, 11:08 PM

check & make sure nothing is loading on start up that may interfere, such Active sync or something like that

randybcd396t · #9 (**permalink**) 10-08-2009, 11:47 PM

Are you using the Uniden USB/Serial adapter cable (USB-1)?

If you are, you have to use the drivers from Uniden. There are more recent drivers that work with other software packages, but only the Undien drivers work with ARC-XT.

zzdiesel · #10 (**permalink**) 10-09-2009, 02:41 AM

No, I'm using the serial cable that came with it. I have it running through a serial to USB converter.

Butelsoftware · #11 (**permalink**) 10-09-2009, 07:30 AM

If the cable uses a prolific USB chipset you need to install this driver: Uniden USB Cable

Gommert
Butel Software

w0kie · #12 (**permalink**) 10-09-2009, 04:15 PM

Once ARC finds your serial port with the auto detect and you have cable plugged propertly plugged into your scanner then go to the ARC tool bar and click on "Scanner" then click on "Virtual Control" on the drop down tool bar. You should see an image of the front of your scanner on your computer screen.

If that doesn't work try the same thing connecting your cable from your scanner to a PC with an actual serial port. It that doesn't work I would do a memory clear and try the above procedure again. If that still doesn't work that I would suspect that your USB driver could be the problem.