Time for registration code email for Win500?

[ccopper]

Hi all,

Two days ago, I ordered a copy of Win500 from StarrSoft using PayPal. My payment went through, but I've not yet gotten a registration code in return.

All emails to my account including spams are recorded, and so I'm sure that it was not delivered.

Should I have received it by now? How long does it ordinarily take?

Thanks for any help you can provide!

[AlabamaRS]

should be "instant" I would check your spam box very carefully again

[pilotguy1050]

Well, you can also drop an email to

win500@starrsoft.com.

Don tries to answer emails in the order they are received, but I would include date and time of paypal payment, etc and just ask him how to resolve the problem. But I have registered two different Starrsoft products in the last two weeks and got instant emails within seconds...

Good luck.

[TES]

Originally Posted by AlabamaRS

should be "instant" . . .

Only if the funding from PayPal is "instant".

[ccopper]

Thanks all for your help! A search for StarrSoft and Win500 through regular emails and spams has only resulted in the PayPal receipt.

As a sanity check, was the registration code sent as a separate email, and was the sender from starrsoft.com? I've also looked through the PayPal receipt, but I don't see it there.

It's great when this stuff just works, but a hassle when it doesn't, eh?

[pilotguy1050]

When I got my most recent registration for Win500, it came from Win500@starrsoft.com and was subject lined like this:

Win500 Registration Info for (my email address)

Hope this helps.

[ccopper]

Thanks, pilotguy1050. I searched all my folders for just about every substring in the subject and from fields and got nothing. I've sent an email to Don with a copy of my PayPal receipt, so I'm hoping we can get it worked out - hopefully before my trial expires!

Again, I appreciate all the help from the group!

[TES]

If your PayPal account is set up for something other than instant payment you won't get an instant key.,

PayPal Payment Funding Options

[ccopper]

Hi TES,

Thanks for this clarification, but we are indeed set up for instant payment with a credit card. I went back into the account and verified that the transaction completed at Oct 13, 2009 12:44:36 PDT.

[DonS]

Chip,

Your registration key was sent on Tuesday to the email address associated with your PayPal account. I've seen your separate email (from a different address) and have forwarded the Win500 registration key to that email address.

-Don

[ccopper]

Don,

Thank you so much for your help - I got it in the other account! I went back and checked my Postini logs for precisely that time and FWIW, it's not there. I'll now chase that down as an independent problem to figure out why it was not delivered. I wonder what else I've lost...

Again, many thanks to you and everyone else who helped me get this resolved.

Chip