It's hard to accurately diagnose this without seeing your file. Take your 996 file, zip it up with one of the popular utilities, then attach it to a reply (see the 'GO ADVANCED' button? Press that, and 2/3 of the way down you'll see a button for attaching files...)
My first guess is that you have not allocated any site or system quick keys. Remember quick keys come in 2 distinct flavors - the group quick key, and system quick keys (for conventional systems), and for trunks, group quick keys and site quick keys. Usually FreeScan attempts to allocate all your group quick keys for you (that's why all 10 of them are checked), but the system/site quick keys are up to you
Mike
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