FreeScan USB-396xt connection issue

[n1ic]

freeSCAN could not communicate with the scanner, or the scanner is not recognized as being compatible. Response received: MDL

this is the error message i'm getting I keep searching the internet and forum and can't seem to find answer. Please help

[rbm]

In the scanner settings, does the scanner 'PC Control' speed match the speed of the COM port?

Has this ever worked before?

FreeSCAN has a good function to check com ports.
BEFORE! you plug in your cable do the following:
.At the top, under 'SCANNER'
.. Select 'CONTROL SCANNER'
...Select 'COM Port Setup'
....Click on the dropdown box for 'Port #' and note any ports there.
..... Then, plug in your USB1 cable and click 'REFRESH'
..... Then click on the dropdown box again.
..... You should see one more port than before. If not, your cable 'may' be bad.

If FreeSCAN does see your cable, once it's connected to your BCD396XT you can click on 'TEST' and it 'should' tell you what kind of scanner is connected.

If you do see the COM port show up, and the speed of the COM port matches the scanner, and you STILL can't talk to the scanner, you may have a cable or driver problem.

Rich

[n1ic]

Originally Posted by rbm

In the scanner settings, does the scanner 'PC Control' speed match the speed of the COM port?

Has this ever worked before?

FreeSCAN has a good function to check com ports.
BEFORE! you plug in your cable do the following:
.At the top, under 'SCANNER'
.. Select 'CONTROL SCANNER'
...Select 'COM Port Setup'
....Click on the dropdown box for 'Port #' and note any ports there.
..... Then, plug in your USB1 cable and click 'REFRESH'
..... Then click on the dropdown box again.
..... You should see one more port than before. If not, your cable 'may' be bad.

If FreeSCAN does see your cable, once it's connected to your BCD396XT you can click on 'TEST' and it 'should' tell you what kind of scanner is connected.

If you do see the COM port show up, and the speed of the COM port matches the scanner, and you STILL can't talk to the scanner, you may have a cable or driver problem.

Rich

Thanks for the feedback - I got it connected now it's time to figure out how to configure this scanner the way I want