ARC996: Won't Connect

[searingxheretic]

Greetings Folks,

I have looked around for my specific problem, but didn't see a solution, so if someone can help, I'd appreciate it.

Problem: ARC996PRO (demo at the moment) cannot detect scanner.

Specifics:
Scanner: bcd996t firmware 3.02.00
Connection: older usb-1 cable

Freescan works fine. Therefore, I know I have drivers etc. working fine. I have been using freescan for about a year on this pc/os, but I wanted to try arc996 due to the seeming superior data logging/recording.

Any suggestions? Thanks for any info.

 

[ofd8001]

Have you noted the settings for the comm port and baud rate in FreeScan and have applied them manually in ARC?

Also I'm presuming that you are using the matching version for ARC. . . ARC996PRO is for the 996T. If you have the 996XT, you need the ARC XT version.

The good thing about FreeScan is that it works on different scanner models, where ARC is specific about the model.

 

[Butelsoftware]

This is a driver issue, you need to install the 1.5 driver: https://www.scannermaster.com/v/vspfiles/downloadables/PL2303_Prolific_DriverInstaller_v1.5.0.zip

Gommert
Butel Software

 

[searingxheretic]

Thanks

That fixed it, thanks Butel. It threw me for a loop that freescan was working with the older driver that I had installed, but ARC was not. Seems to be working 100% now, thanks for your help!