ARC996 Pro Issues

[mike_s104]

with ARC996 Pro I found out that with the Virtual Control recording settings, it does not keep the settings for "Auto create folders per day" and "Auto create folders per hour". if you set them and close the virtual control then reopen it, they are unchecked. I even tried closing the whole application and the same thing happens. this is very annoying. is this going to be fixed?

also, with ARC396 Pro, if you minimized the the virtual control you get a little window. why is this gone from ARC996 Pro? you can't change the size of the virtual control window, so are we supposed to get another monitor for the software so we can work and see what's on the scanner? yes the scanner is in front of me but I like the backlight off.

I also had a few issues with the importation of trunked mem files from ARC396 Pro. but I guess that's due to the GPS functions I could care less about.

[Dubbin]

Originally Posted by mike_s104

also, with ARC396 Pro, if you minimized the the virtual control you get a little window. why is this gone from ARC996 Pro? you can't change the size of the virtual control window, so are we supposed to get another monitor for the software so we can work and see what's on the scanner? yes the scanner is in front of me but I like the backlight off.

I was wondering what happened to that little window with ARC15 PRO. I also noticed that the virtual control for the BCT15 works on the 396 and vise versa.

[mike_s104]

Originally Posted by Dubbin

I was wondering what happened to that little window with ARC15 PRO. I also noticed that the virtual control for the BCT15 works on the 396 and vise versa.

same with the ARC396 and ARC996. I guess I could run ARC396 for the ARC996 to get the mini window back.

do you have issues with the software crashing after an hour or so? like I have posted here before, I have to run them in Windows 98 compatibility mode so they are stable.

Gommert seems to comment for other issues but never for the ones I post. I hate to complain about his software but I think they are legitimate complaints. don't get me wrong, I love the software and the 50% off on "Black Friday" was great, but it just put the software at the price it's really worth. all three apps I have bought seem "rough" and prone to crashing a lot. I know it's not my PCs since I see the same issues with multiple platforms, age of PC, make, model and everything else. I work in IT so I think I know how to maintain a PC properly. how long is the newest version of ARC396 going to be beta? he doesn't seem to post regular updates to fix issues. I'd be happy to beta test software for the scanners I have. wait...aren't we doing that for ARC396 anyway?

[BM82557]

I haven't had any stability issues with ARC396. Last week I let it run for 4 days straight recording comms from the Guard Dog combat air patrol over Camp David. I have XP SP2.

[mike_s104]

Originally Posted by BM82557

I haven't had any stability issues with ARC396. Last week I let it run for 4 days straight recording comms from the Guard Dog combat air patrol over Camp David. I have XP SP2.

what are the specs on your PC? do you do anything else while it's running? the SLOWEST PC I have it runs better and from what testing I did, it ran well on Vista. I thought maybe it was something specific I was running like AV software or something else. BUT my PC at work is totally different then my home PCs.

off topic, but were you listening to that at home? can you PM me the freqs you were using? :-)

[Dubbin]

Originally Posted by mike_s104

same with the ARC396 and ARC996. I guess I could run ARC396 for the ARC996 to get the mini window back.

do you have issues with the software crashing after an hour or so? like I have posted here before, I have to run them in Windows 98 compatibility mode so they are stable.

Gommert seems to comment for other issues but never for the ones I post. I hate to complain about his software but I think they are legitimate complaints. don't get me wrong, I love the software and the 50% off on "Black Friday" was great, but it just put the software at the price it's really worth. all three apps I have bought seem "rough" and prone to crashing a lot. I know it's not my PCs since I see the same issues with multiple platforms, age of PC, make, model and everything else. I work in IT so I think I know how to maintain a PC properly. how long is the newest version of ARC396 going to be beta? he doesn't seem to post regular updates to fix issues. I'd be happy to beta test software for the scanners I have. wait...aren't we doing that for ARC396 anyway?

Like it or not but its something else thats causing it to crash. I run for days on end without the software crashing (XP and ME). The only issue I have had with a butel program is the EasyStream Client on Windows ME and Gommert was right on top of it and changed some files in the program to fix it.

[mike_s104]

Originally Posted by Dubbin

Like it or not but its something else thats causing it to crash. I run for days on end without the software crashing (XP and ME). The only issue I have had with a butel program is the EasyStream Client on Windows ME and Gommert was right on top of it and changed some files in the program to fix it.

well, it isn't my PCs. nothing else has issues. I posted here before and he didn't post a thing. maybe I should install Windows 2000 SP1 on a P300 so I can run the software.

neither the ARC996 or ARC396 crash all the time but they do more then anything else I have used in years. not trying to say I know everything and never make mistakes but I have do IT for over 8 years so I think I should be able to run a software package.

what are your PC specs?

[Dubbin]

Originally Posted by mike_s104

well, it isn't my PCs. nothing else has issues. I posted here before and he didn't post a thing. maybe I should install Windows 2000 SP1 on a P300 so I can run the software.

neither the ARC996 or ARC396 crash all the time but they do more then anything else I have used in years. not trying to say I know everything and never make mistakes but I have do IT for over 8 years so I think I should be able to run a software package.

what are your PC specs?

Well it just seems like you are the only one having these problems so it has to be on your end. I have run several butel programs on several different computers and like I said I have only had one problem and it was resolved quickly. You may have 8 years IT but how do we know that you're not crappy at your job

[mike_s104]

Originally Posted by Dubbin

Well it just seems like you are the only one having these problems so it has to be on your end. I have run several butel programs on several different computers and like I said I have only had one problem and it was resolved quickly. You may have 8 years IT but how do we know that you're not crappy at your job

I think that was a little uncalled for. you don't even know me. I didn't attack you. you attacked me instead of answering a question. no need to be a d*ck because someone disagrees with you. you're the one running Windows ME. anyone with an IQ of 10 knows that you don't run WinME. if you like it then that says a lot about what kinda PCs you are using.

so out of EVERYONE I am the only one having issues? I find that very hard to believe.

[Dubbin]

Originally Posted by mike_s104

I think that was a little uncalled for. you don't even know me. I didn't attack you. you attacked me instead of answering a question. no need to be a d*ck because someone disagrees with you. you're the one running Windows ME. anyone with an IQ of 10 knows that you don't run WinME. if you like it then that says a lot about what kinda PCs you are using.

so out of EVERYONE I am the only one having issues? I find that very hard to believe.

Chill out dude I was just kidding. Most people would have got that by the It really does not matter what PC's I have ran it on since you are convinced that its in the software.

Oh and yes I have an older laptop with ME on it. I guess that makes me stupid...

[mike_s104]

Originally Posted by Dubbin

Chill out dude I was just kidding. Most people would have got that by the It really does not matter what PC's I have ran it on since you are convinced that its in the software.

Oh and yes I have an older laptop with ME on it. I guess that makes me stupid...

you said it, not me <--- just kidding

YES, it does matter with the specs and kinds of PCs you are running it on. it could depend on the speed/amount of the RAM, speed of the CPU, if the CPU is dual core or not, type of motherboard, if the CPU is Intel or AMD,... PCs are not all the same. just like cars or people.

I have had ARC396 Pro run for days on end as well. but it seems to crash more then other software. some people have Windows crash all the time...I don't.

[Butelsoftware]

- The settings is a known problem and will be fixed in the next release
- Also the mini window will be back in next release
- You should not run the software in win98 mode, something at your system is causing a problem, make sure there are no power savers enabled specially when running VC + recording.

Gommert
www.butelsoftware.com

[mike_s104]

Originally Posted by Butelsoftware

- The settings is a known problem and will be fixed in the next release
- Also the mini window will be back in next release
- You should not run the software in win98 mode, something at your system is causing a problem, make sure there are no power savers enabled specially when running VC + recording.

Gommert
www.butelsoftware.com

thanks for the info. there are no power savers enabled. power scheme is set to always on. are there any issues with hardware?

here's my system:

AMD Athlon 64 X2 4400+ Toledo 2.2GHz Socket 939
ASUS A8N-SLI Premium Socket 939 NVIDIA nForce4 SLI ATX AMD Motherboard
CORSAIR XMS 2GB (2 x 1GB) 184-Pin DDR SDRAM DDR 400 (PC 3200) Dual Channel Kit
GIGABYTE GeForce 7600GT 256MB GDDR3 PCI Express x16 Video Card
Antec TRUEPOWERII TPII-550 ATX12V 550W Power Supply
Western Digital Raptor 36GB 10,000RPM 16MB cache SATA HDD

software usually running:

Firefox v2.0
Outlook 2003
Remote Desktop
Symantec AV v10.1.5.500
Symantec Live State Recovery v3 (service running, no crashes while doing backup)
MS ActiveSync

[mike_s104]

here's the error from the event viewer:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 11/30/2006
Time: 7:20:53 PM
User: N/A
Computer: ****
Description:
Faulting application arc996p.exe, version 1.0.0.0, faulting module oleaut32.dll, version 5.1.2600.2180, fault address 0x00004cc5.

what version of the oleaut32.dll file should the application be using?

[Butelsoftware]

try re-installing the runtime modules required for ARC996:

http://download.microsoft.com/downlo...us/vbrun60.exe

Gommert
www.butelsoftware.com

[mike_s104]

Originally Posted by Butelsoftware

try re-installing the runtime modules required for ARC996:

http://download.microsoft.com/downlo...us/vbrun60.exe

Gommert
www.butelsoftware.com

thanks Gommert, I'll try that.

[mike_s104]

Originally Posted by Butelsoftware

try re-installing the runtime modules required for ARC996:

http://download.microsoft.com/downlo...us/vbrun60.exe

Gommert
www.butelsoftware.com

are those kind of old to use on a Windows XP SP2 machine?

[mike_s104]

Originally Posted by Butelsoftware

- You should not run the software in win98 mode
www.butelsoftware.com

I changed ARC396 Pro (beta) it so it would not run in Win98 compatibility mode and within 15mins it crashed

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 12/1/2006
Time: 7:16:24 PM
User: N/A
Computer: ****
Description:
Faulting application arc396pro_beta.exe, version 1.1.0.1, faulting module unknown, version 0.0.0.0, fault address 0x07bbb875.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 61 72 63 ure arc
0018: 33 39 36 70 72 6f 5f 62 396pro_b
0020: 65 74 61 2e 65 78 65 20 eta.exe
0028: 31 2e 31 2e 30 2e 31 20 1.1.0.1
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 37 62 fset 07b
0050: 62 62 38 37 35 0d 0a bb875..

[Butelsoftware]

If you can't run the software in normal XP mode there is a serious problem with either one or more system files or your hardware.
Did you re-install those run time files?

Gommert
www.butelsoftware.com

[mike_s104]

Originally Posted by Butelsoftware

If you can't run the software in normal XP mode there is a serious problem with either one or more system files or your hardware.
Did you re-install those run time files?

Gommert
www.butelsoftware.com

I'm sorry, there is nothing wrong with my PC other then your software crashing. those runtime files are so old I'm not going to install them just to break something else. if you look at the properties of the files, they say "Microsoft OLE 2.30 for Windows NT(TM) and Windows 95(TM) Operating Systems". even the link says "win98me" in it. if those files are necessary to run your software, maybe you should put that somewhere on your site letting people know this before they buy it. I'm not asking for a refund for anything. I like the software, but it has it's problems. I feel like your trying to blame it on my PC when this has happened on MULTIPLE PCs. I tried it at work and the same thing happened. this PC is a totally different kind, type, model, install in every way.