Communication Error! Please check scanner remote setting.

etc · #1 (**permalink**) 02-07-2007, 07:03 PM

Scanner: Uniden BCD396T
OS: Windows XP
Software: Uniden Avanced Scanner Director
USB to Serial cable: Tripp-Lite
Driver version: 1.3.0.0 off the Tripp-Lite CD

I got the Uniden Scanner Director software downloaded from uniden site. Got the Tripp-Lite USB to Serial adapter and its drivers installed.
When I try to communicate with the scanner, it generates this error message:

Communication Error! Please check scanner remote setting.

I tried:

Checking voltage of 2700 MaH NiMH cells, they are all at 1.29V and good.

Syncing baud rate on both the scanner and the software end. I tried almost all settings, including 9000, 38400 and others.

Syncing the COM Port on the scanner and the software. Currently using COM4. Tried COM3 and COM1. I get much farther in COM4 and COM1, it flashes Reading scanner model and then announces the dreaded Communications Error. With COM3, I am unable to get even that far, it just says - unable to connect to scanner.
Nothing else is using COM4, there is no conflict.

Turning off FIFO buffer in Settings/Control Panel/Devices/COM Ports

I troubleshot the COM4 port and Windows XP says that the device is working properly.

Any other things I can try? Different software? Newer drivers?

Please help!

GreatLakes · #2 (**permalink**) 02-07-2007, 07:26 PM

What firewall/Internet security software are you running? Some of these applications interfere with serial port communication. Also, any Palm Pilot, Pocket PC stuff?

rchalupajr · #3 (**permalink**) 02-07-2007, 07:32 PM

Did you put scanner in computer control mode?
Press Menu. Scroll to 'Settings' and press E/Yes.
Scroll to 'PC Control' and press E/Yes.
Scroll to Off, 9600, 19200, 38400, 57600, or 115200 and press E/Yes.
Press Scan to exit.

etc · #4 (**permalink**) 02-07-2007, 07:43 PM

No firewall. I am running Norton security that came with XP.

No other devices are used, aside from a USB mouse.

etc · #5 (**permalink**) 02-07-2007, 07:47 PM

Quote:

Originally Posted by rchalupajr

Did you put scanner in computer control mode?
Press Menu. Scroll to 'Settings' and press E/Yes.
Scroll to 'PC Control' and press E/Yes.
Scroll to Off, 9600, 19200, 38400, 57600, or 115200 and press E/Yes.
Press Scan to exit.

I've already tried every permutation of the above. Currently I am trying 19200 bps and that doesn't work either, same "Communicaton Error!".

GreatLakes · #6 (**permalink**) 02-07-2007, 07:55 PM

One more thing to try. When everything is hooked up, and turned on, and the software is running, try turning the scanner off, and then back on.

etc · #7 (**permalink**) 02-07-2007, 08:00 PM

Same thing.

First, flashing "Reading Scanner Model" and then the dreaded Communication Error! Please check scanner remote setting.

KD4JAF · #8 (**permalink**) 02-08-2007, 09:52 AM

Try uninstalling norton completely. After that do all your connections for the radio. I have had millions of problems with Norton and as soon as I deleted from my computer most or all of my problems went away. After your radio is up and running try www.grisoft.com free version of AVG much better software. Just my 2 cents worth

etc · #9 (**permalink**) 02-08-2007, 09:29 PM

I disabled Norton -- with no results.

I wonder if it has something to do with the drivers, if I am not installing them right.

etc · #10 (**permalink**) 02-09-2007, 12:49 AM

It was the drivers. The Tripp-Lite drivers are old and don't work for XP, however downloading version 2.0 of their drivers for XP works nicely.

equalizer3 · #11 (**permalink**) 08-05-2008, 06:15 PM

Quote:

Originally Posted by rchalupajr

Did you put scanner in computer control mode?
Press Menu. Scroll to 'Settings' and press E/Yes.
Scroll to 'PC Control' and press E/Yes.
Scroll to Off, 9600, 19200, 38400, 57600, or 115200 and press E/Yes.
Press Scan to exit.

i am running windows vista premium and tried everything here i got a 9 pin to upl end cord and i pluged it in and did all the trouble settings and still nothing. the com error still comes up.
equalizerizer3@hotmail.com[/email] i have windows vista premium ie7

equalizer3 · #12 (**permalink**) 08-05-2008, 06:49 PM

Quote:

Originally Posted by etc

It was the drivers. The Tripp-Lite drivers are old and don't work for XP, however downloading version 2.0 of their drivers for XP works nicely.

i am running win vista premium. i have a btc8ss trunk tracker iii i got a cord with 9 pin on one end and upl on the other. i pluged it in and it read it all by itself. then the error msg came up. i did everything and the error msg still comes up. helpppppppppppppppppp email me at equalizer3@hotmail.com