New Member using BuTel ARC15 Software for Downloads

jdeloach · #1 (**permalink**) 03-10-2007, 04:37 PM

I am a paid member, $30 for a year. When I click, Your Account, it shows my account expires in January 2008. When I try to download from RR database directly into BuTel's ARC15 software, I get the message that I'm not a contributing member. What gives?

Thanks,

James

ka3jjz · #2 (**permalink**) 03-11-2007, 02:16 PM

Move this to the administrative forum - Lindsay can get this straightened out in a hurry - or post a note to the help desk 73s Mike

loumaag · #3 (**permalink**) 03-12-2007, 02:42 AM

Actually this is indeed the correct forum for this problem. James is a premium member, as evidenced by the icon on his name line.

If the software or his use of the software is the problem, this is the correct forum; if his account has a problem (very unlikely) then a trip to the "Help Desk" or a email to the Webmaster is appropriate.

I closed the additional (and duplicate) thread in the Admin forum.

GreatLakes · #4 (**permalink**) 03-12-2007, 12:20 PM

Some members have had problems while running Norton Firewall (also part of Norton Internet Security).

Butelsoftware · #5 (**permalink**) 03-12-2007, 05:34 PM

The message comes from the radioref server that is refusing your connection. Double check the username/password that you entered in the software.

Gommert
www.butelsoftware.com

jdeloach · #6 (**permalink**) 03-16-2007, 08:46 AM

Well, does anyone have any idea what to do now? I still get the message
"access denied, you are not a contributing member" when I try to log in thru Butel using the grabber program? Butel says it's RR's problem, RR says it's Butel's problem.
I've even tried removing Butel's software and reinstalling it, but that did not fix the issue.

James

loumaag · #7 (**permalink**) 03-16-2007, 04:17 PM

James,

Do this; click the link below and when asked supply your userID and password.
If, when you supply the requested information, you get an XML document in your browser reference to Potter Co., TX; then the problem is not on the RR end.

http://www.radioreference.com/apps/xml1.1/?ctid=2710

If you get denied then you are using the wrong UserID and Password. If the UserID and Password is the same as you use to log in for using database extended functions (such as PDF downloads, etc.) then contact the webmaster via the help desk or email and he will solve the problem. If you have trouble with database extended functions (as described above) then you are using the wrong UserID and Password.

jdeloach · #8 (**permalink**) 03-16-2007, 08:15 PM

Okay, I get an "XML" document. So now, what's the problem since it occurrs on two different computers, laptop and desktop, with two different operating systems, win 2K and win XP Pro respectively?

I don't have any clue. Guess I just threw $30 down the toilet by joining this group.

James

madnachos · #9 (**permalink**) 03-16-2007, 08:32 PM

Quote:

Originally Posted by jdeloach

Okay, I get an "XML" document. So now, what's the problem since it occurrs on two different computers, laptop and desktop, with two different operating systems, win 2K and win XP Pro respectively?

I don't have any clue. Guess I just threw $30 down the toilet by joining this group.

James

Dont get discouraged. The ARC15 software in combo with the RR import is a powerful combination. I use it all the time...never had an issue.

Butelsoftware · #10 (**permalink**) 03-16-2007, 09:19 PM

Again double check the username and password you entered in the software.

We send your username and password to the radioref server and the error means that the username<>password is not registered as a contributing member. A typo in either the username or password will show this error.

If you can't get it to work contact us by PM or email.

Gommert
www.butelsoftware.com

jdeloach · #11 (**permalink**) 03-17-2007, 11:41 AM

I don't think the problem is with BuTel's software. The problem has to be with RR. Up until about 5 weeks ago, my account on this system was the FREE one. When I paid my $30, I signed up using the same user name. There in I think there lies the problem. There seems to be atleast 3 different ways to login on this system. Some show me to be a user since 2003 and some show me to be user only as of about 5 weeks ago. Which ever system BuTel's software is using probably shows my user account to be still be a non paid member or there is a bug in the software that RR is using. Only RR can correct or confirm that. The only reason I became a paid user was to use the grabber function in BuTel's software which I can't. Every thing else that I can access is the same when when I was a non paying user.

I think the only way this is going to get resolved is to change the user name. I am going to send RR a message requesting this. I hope I don't have to resort to disputting the charge on my CC bill.

James

loumaag · #12 (**permalink**) 03-17-2007, 07:57 PM

Quote:

Originally Posted by jdeloach

I don't think the problem is with BuTel's software. The problem has to be with RR. Up until about 5 weeks ago, my account on this system was the FREE one. When I paid my $30, I signed up using the same user name. There in I think there lies the problem. There seems to be atleast 3 different ways to login on this system. Some show me to be a user since 2003 and some show me to be user only as of about 5 weeks ago. Which ever system BuTel's software is using probably shows my user account to be still be a non paid member or there is a bug in the software that RR is using. Only RR can correct or confirm that. The only reason I became a paid user was to use the grabber function in BuTel's software which I can't. Every thing else that I can access is the same when when I was a non paying user.

I think the only way this is going to get resolved is to change the user name. I am going to send RR a message requesting this. I hope I don't have to resort to disputting the charge on my CC bill.

James

James,

Your argument that the problem is not with the software bur rather with the RR site is faulty. Prior to you signing up as a premium member, those Web Service facilities were not available to you. The test I had you run shows that the username/password is not the problem. If you get the XML document back in your browser, then RR is delivering the XML when it receives the correct combo. There are only two ways to log into the main RR site, one for the forums (which is a different software than the main site) and one for the database (which is the main site.) Typically they are the same, sometimes it gets fouled up and there is a problem; however, if you indeed entered jdeloach and the correct password then you should be able to get the XML Web Service download. Since you apparently did that and got the return (when using a direct link in the browser) then I can't see how you can think the problem is on the RR end. Since we know that other users don't have a problem with the Butel Software (on various operating systems) then the problem is not with the software either. What that leaves is your setup, yes even on different computers, since they are probably set up the same way. Someone earlier mentioned Norton Firewall, I have never had a problem with it, but maybe you have something set that disallows ARC15 from communicating. In any case look at your specific situation before assuming RR or Butel is at fault.

GreatLakes · #13 (**permalink**) 03-17-2007, 08:08 PM

I mentioned the possibility of Norton causing the problem based on a few users over recent months that indicated that was their findings. Once they disabled Norton Internet Security, (or possibly just the firewall), everything worked. If that's the case, then they should create a new rule in Norton to allow the link/transfer process, rather than leaving the protection off completely. Some of these protection utilities are too aggressive IMHO. Sometimes users configure everything to the max, which will cause numerous problems.

I use Trend Micro, so I'm unable to test the Norton claim. It may not be all versions of Norton either.

Based on the large number of people successfully using Butel's software, and RR's database, it's pretty safe to assume the problem is not either one of those.

jdeloach · #14 (**permalink**) 03-18-2007, 03:03 AM

Okay, the problem is on my end. Not sure what it is since I don't have any firewalls installed on any of my computers. I use a computer with a Linux firewall, IPCOP, that all of my computers connect thru to the internet modem. This is the only situation that has ever arose in the years that I have used this firewall where some piece of software could not/would not connect to the interent correctly. I will work this on my end. My apologies to RR.

Thanks,

James