Bloomington, IN- Firefighters cite problems with dispatch system

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KAA951

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BLOOMINGTON, Ind. — Bloomington’s firefighter union has sent a letter to city and county officials citing concerns with the new software system dispatchers use to send first responders to emergencies in Monroe County.

Some firefighters say the new dispatch system does not send the appropriate fire department or piece of fire equipment to emergency calls, among other problems. Critics also complain they are back to where they were 10 to 15 years ago, listening to each and every radio call to determine which fire station and fire truck should respond to each new call.

Ind. firefighters cite problems with new dispatch system
 

DJ11DLN

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Bottom line, you have to have capable, intelligent people operating the system if you are going to overcome these teething problems, and you need somebody at the top willing to grab the service provider by the shirt collar and shake them until they deliver what they promised and were paid to deliver (figuratively speaking, of course). Sounds like poor Monroe Co. has neither.

A lot of what the article outlines sounds painfully familiar to me. :roll:
 
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