This is a project 25 phase 2 system for Santa Clara city ca ( Silicon Valley regional communications) and I have updated the library . I have tried to set it from the browse library from the sd card and from the ez scan but still no signal. I have been successful on conventional analog systems .
Ok - and just to confirm - are you located in the area the system is supposed to cover? These new systems are hard to receive even while inside the coverage area - even harder outside the intended area. There are a couple of things you can try to rule this out as the problem - primary go towards/near one of the transmitter sites. Another option involves a bit more custom program such that you have different scanlists that have only one of the control channel frequencies programmed in each.
Another thing to try - HOLD on a single talkgroup on the system and move/walk the radio around. Watch the screen and see if the "T" appears on the top of the display - even for a second or less. Sometimes you can receive these type of systems in one place at your location and nothing at all a few inches or feet away.
Also - not likely to be the problem but the database is only showing a primary and 3 alternate control channel frequencies. The license says there are 12 total frequencies. This would only be something to consider if the system is currently using one of the non-listed frequencies as the control channel. It's a possibility but a small one.
If you haven't already, you may want to ask for help in the California forum seeking someone else in your area who can confirm all is well.