MTS2000des
5B2_BEE00 Czar
Long story short, I sent a TM-271A in with the ubiquitous filter problems as instructed by amateur product support. It was received on June 15th so my shipment tracking states. Over a week later without hearing anything even confirming receipt or check in, I called this past Monday the 22nd.
"Oh yeah, it's here. It's in the hands of a tech. That is all I can tell you".
Now they don't even answer their phones. Call 757-340-1702 and select the option to speak to a rep and you'll just get bounced back to the main menu tree after the IVR tells you "your party is not answering". No option to leave a voice mail. Got the same thing yesterday when I tried calling at 9AM, 2:45 and 4:44PM.
No option to contact them via email, so their barren website states. Website states they'll email you updates but they don't. This operation is obviously a small business but they really need to get their act together.
It's 2015. People expect to be able to go to a website, input a serial number or tracking number, and find out what is going on with a service ticket.
Anyone have any contact info for them? I find it absurd that JVC Kenwood would farm out factory repair to schleps who can't even be bothered to answer the phone during BUSINESS HOURS. I have an LMR dealer account but my rep says they have nothing to do with amateur products and just told me to call customer NO service.
What a PITA.
"Oh yeah, it's here. It's in the hands of a tech. That is all I can tell you".
Now they don't even answer their phones. Call 757-340-1702 and select the option to speak to a rep and you'll just get bounced back to the main menu tree after the IVR tells you "your party is not answering". No option to leave a voice mail. Got the same thing yesterday when I tried calling at 9AM, 2:45 and 4:44PM.
No option to contact them via email, so their barren website states. Website states they'll email you updates but they don't. This operation is obviously a small business but they really need to get their act together.
It's 2015. People expect to be able to go to a website, input a serial number or tracking number, and find out what is going on with a service ticket.
Anyone have any contact info for them? I find it absurd that JVC Kenwood would farm out factory repair to schleps who can't even be bothered to answer the phone during BUSINESS HOURS. I have an LMR dealer account but my rep says they have nothing to do with amateur products and just told me to call customer NO service.
What a PITA.