Tonya, Yes, I think you should update the scanner firmware right out of the box. This is easy to do using the Sentinel software and straight-forward. My advice is that you should also update the WiFi dongle firmware immediately by attaching the dongle's USB directly to your computer. (I had to do a lot of research on forums to discover that piece.) Once done, you should be able to access, listen to and interact with the scanner over an iPhone on you own local local network. If you create a VPN (I'm using OpenVPN app from the App Store) and adjust your router settings for the app, you should be able to access, listen to, and interact with the scanner from anywhere you have internet access. (Yes-it really does work!) My router had a wizard to help create the VPN (Asus RT-AC66U). If your's doesn't, it may be worth the expense to buy one that does. There are a lot of posts from frustrated users on the subject, unfortunately there are not a lot of posts that document how to fix the problem. I'm no expert, just someone that spent a significant amount of time reading previous posts and putting the pieces together. Hope this helps!