MStep
Member
Several months ago, I challenged Uniden to "step up to the plate", take responsibility for some of the technical issues which have arisen with the 436 and 536 units, and extend the warranty period for these units (the so-called "professional series" of scanners) to three years from the date or purchase. That would have cleared any confusion about what was going to be covered under warranty, particularly with the issues regarding the RTC and the dimming displays. Uniden has thus far not taken up the challenge.
To be clear, I have both the 436 and the 536, and I truly believe that these were the best scanners ever developed. Paul Opitz and Uniden should be commended in that respect, but not in the way that the company has handled the ongoing technical issues or the failure to fully deliver on features that were "hyped" as part of the initial sales promotions.
Today, I have a new challenge for Uniden, one which on its face should be fairly obvious with regard to the continued work which needs to be done to bring the 436 and 536 units to full fruition.
My new challenge to Uniden in this regard is that they do not introduce any new "professional series" scanners until all the issues with the 436 and 536 units have been properly addressed. A major effort should now be made to focus all the technical skills of the company on the full implementation of the SIREN function for both iOS and Android users, including creation of the necessary infrastructure to properly deliver this function. Efforts should also be concentrated on bringing the "Analyze" functions of the 436/536 units up to the same standards and features of the HP-1 and HP-2 units.
In addition, every effort should be made to initiate a registration program for all 436/536 owners so that Uniden can have an orderly implementation of a repair program in place once the company is satisfied that they have the necessary parts available to effect proper, long-lasting solutions.
Yes, there are hundreds of messages on the board calling for Uniden to implement all of the above recommendations. But I am not starting this thread to rekindle or rehash what is already well known, documented and discussed.
This thread is challenging Uniden not to introduce any new or improved "top-of-the-line" (aka professional series) scanners until the 436/536 issues have been fully resolved. That's a pretty tall order for a company like Uniden, whose focus is not just on the development of new equipment, but also on the marketing of that equipment to generate revenue.
The bottom line here is that Uniden should not leave us 436 and 536 owners "in the dust" while bigger and better units get introduced into the marketplace. Take care of the current issues that you face first. Make THAT your priority. And that is my new challenge to Uniden.
To be clear, I have both the 436 and the 536, and I truly believe that these were the best scanners ever developed. Paul Opitz and Uniden should be commended in that respect, but not in the way that the company has handled the ongoing technical issues or the failure to fully deliver on features that were "hyped" as part of the initial sales promotions.
Today, I have a new challenge for Uniden, one which on its face should be fairly obvious with regard to the continued work which needs to be done to bring the 436 and 536 units to full fruition.
My new challenge to Uniden in this regard is that they do not introduce any new "professional series" scanners until all the issues with the 436 and 536 units have been properly addressed. A major effort should now be made to focus all the technical skills of the company on the full implementation of the SIREN function for both iOS and Android users, including creation of the necessary infrastructure to properly deliver this function. Efforts should also be concentrated on bringing the "Analyze" functions of the 436/536 units up to the same standards and features of the HP-1 and HP-2 units.
In addition, every effort should be made to initiate a registration program for all 436/536 owners so that Uniden can have an orderly implementation of a repair program in place once the company is satisfied that they have the necessary parts available to effect proper, long-lasting solutions.
Yes, there are hundreds of messages on the board calling for Uniden to implement all of the above recommendations. But I am not starting this thread to rekindle or rehash what is already well known, documented and discussed.
This thread is challenging Uniden not to introduce any new or improved "top-of-the-line" (aka professional series) scanners until the 436/536 issues have been fully resolved. That's a pretty tall order for a company like Uniden, whose focus is not just on the development of new equipment, but also on the marketing of that equipment to generate revenue.
The bottom line here is that Uniden should not leave us 436 and 536 owners "in the dust" while bigger and better units get introduced into the marketplace. Take care of the current issues that you face first. Make THAT your priority. And that is my new challenge to Uniden.
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