EFD was just a catalyst to break down responses, but its initial inception was to get the proper response based on the ProQA and caller questions.
Many "defined" systems had responses to certain call types prior to the NA/Power Phone type of systems.
I will tell you, based on personal and professional experience, that for your immediate life and death situations, I DO NOT like the full implementation of ProQA for the fire and law enforcement side. Love the EMS side.
Dispatch centers that employ it for the first time, with call takers that are not experienced in emergency services (which can be helpful or hurtful) tend to treat people like they are calling customer service. Too many questions and not taking in account immediate life safety - and sometimes this happens over the radio for people requesting resources.
For instance for most of my career, if someone said their house was on fire, its was: Get out, how many people, anyone still inside, call back from a cell phone/neighbors house and FD on the way.
Now its: Whats your phone number, whats your address, whats your name, whats on fire, how did it start, is there any other dangers, can you account for anyone, etc.... Similar questions for most LE stuff. This is why we always asked for a call back and/or developed more information from 3rd party callers.
On the radio side of things, its trending for the ^ call: Caller reports that her yellow house, with 5 trees in the front yard, built in 1977 with purple shutters, shag carpet has an inception based fire located on the A/B corner of the house, but don't access from the left side as seen from the street because the fence is new. Please wipe feet before you go inside.
That gets out of control.
Simple version:
Engine 1/5/9 Ladder 3/9 Rescue 2, Chief 1 report of a structure fire 123 Main St, cross of Elm Street.
On response: Caller reports a fire in the 2nd story bedroom evacuation in progress, no further information at this time.
SIMPLE AS THAT. You do not need to tell a story of information when people are trying to plan responses (this goes for EMS as well - more useless/unneeded information given to responders generates more useless questions from the responders).
When I did some consulting/training one thing I would have the 911 center try is limiting the amount of unnecessary information given. Just the basic call types. We found that questions (usually from paramedics and middle experienced EMT's) that the less you give, the less they try to diagnose and solve the patients problem over the air - well before they even get there.
Amazing on how much radio chatter and better responses were obtained!
/Soap Box