since you have tthe scanner, the next STEP is getting your cable recognized by your operating system, then Freescan. Downloading and installing Freescan is easy. The nard part, is getting your cable to work, with what ever computer you have. The 396xt ships with a serial cable. Perhaps the computer you have is new so all you have are usb ports. You can buy a serial to usb converter, though some have had problems getting them to work. Others have got them to work great. Or you can buy a usb to mini usb , so you have a whole new cable. Other than waiting for the cable to arrive, you can read marks scanner pages and read about the 396xt. As some have already mentioned, your new bed side reading will be on how to work the scanner. So welcome aboard to the world of digital scanning and monitoring. Ask away for help, and no matter what button combination you have pushed, most have pushed the same. One of the first, whats happening is your are hearing a pulsing signal that clips. You are stuck in a priority mode.