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Motorola Minitor VI (6) programming issue

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radiostrobe

radiostrobe

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I have searched multiple sites and read many discussions, but I am unable to find the answer to the issue I am having. I recently received 2 Minitor VI 5 Channel VHF pagers and a programming cradle and cable. I have downloaded the newest version of software. I have installed the USB drivers. My computer shows Communication Error 1, (paraphrased-device not connected, try connecting it again.)
I have tried all the USB ports and same error. I'm sure its probably a simple setting issue, but if someone has any input, I would appreciate it. I have programmed many III, IV and V pagers with this same computer with no issues, but for some reason there is a glitch on this for me. I'm not a computer genius, so keep that in mind. LOL.
Thanks for any help!
 
O

olesouth919

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I would surmise that issue is with the cable supplied by Motorola. Try using another USB to Mirco-USB cable from like a phone charger. There are now famous issues with cables supplied by Motorola. Several of my charging cradles will not work the power cords. I have had to instruct my members to adapt and overcome for several pagers.
 
sfd119

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Sounds like you do not have the correct drivers installed for the programmer.
 
SteveC0625

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radiostrobe said:
I have searched multiple sites and read many discussions, but I am unable to find the answer to the issue I am having. I recently received 2 Minitor VI 5 Channel VHF pagers and a programming cradle and cable. I have downloaded the newest version of software. I have installed the USB drivers. My computer shows Communication Error 1, (paraphrased-device not connected, try connecting it again.)
I have tried all the USB ports and same error. I'm sure its probably a simple setting issue, but if someone has any input, I would appreciate it. I have programmed many III, IV and V pagers with this same computer with no issues, but for some reason there is a glitch on this for me. I'm not a computer genius, so keep that in mind. LOL.
Thanks for any help!
Click to expand...
To the best of my knowledge, there are no special drivers needed for the USB connection for the Minitor VI programming cradle. unlike the USB programming cables for Motorola two ways and serial to usb adapters for the earlier Minitors. I've installed the PPS on several different computers without any drivers needed. That was on Win 10, Win 7, and XP.

All you have to do is connect up the cable and cradle, load the PPS, go to Tools --> System Setup and make sure that the proper com port is assigned, and you should be good to go. (You can go to Printers & Devices in the computer's start menu to see which COM port it is assigned to. You may have to left click, right click, select Properties to find that info, but it's there.) If you get the Device Not Found error, try a different cable; it's a standard USB to microUSB cable. Still get the error, then suspect a defective cradle. If you can lay your hands on another cradle, give that a try.

FWIW, the VI PPS install was the easiest and most trouble free of any of the Minitor PPS's, at least for me.
 
sfd119

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SteveC0625 said:
To the best of my knowledge, there are no special drivers needed for the USB connection for the Minitor VI programming cradle.
Click to expand...

It needs *something* though. I'm guessing the prolific driver as it shows up as a COM port.
 
SteveC0625

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sfd119 said:
It needs *something* though. I'm guessing the prolific driver as it shows up as a COM port.
Click to expand...
Not Prolific.

Win 10's device properties info shows it to be a Silicon Labs CP210x USB to UART Bridge.

Here's a screen shot of the installed drivers list:
UART%20Driver%20Info_zpsfm8rm4oj.jpg


If the OP has a Prolific Driver installed for this, it won't work. Uninstall the Prolific and any other drivers. Then reconnect the device and let Windows pick the proper driver.
 
sfd119

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SteveC0625 said:
Not Prolific.

Win 10's device properties info shows it to be a Silicon Labs CP210x USB to UART Bridge.

Here's a screen shot of the installed drivers list:
UART%20Driver%20Info_zpsfm8rm4oj.jpg


If the OP has a Prolific Driver installed for this, it won't work. Uninstall the Prolific and any other drivers. Then reconnect the device and let Windows pick the proper driver.
Click to expand...

I didn't have time to plug mine in to see what it was. I was stabbing in the dark what the actual driver was.

But it does need a driver, and I'm guessing that's why its not working for OP is because he's missing that driver.
 
SteveC0625

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sfd119 said:
I didn't have time to plug mine in to see what it was. I was stabbing in the dark what the actual driver was.

But it does need a driver, and I'm guessing that's why its not working for OP is because he's missing that driver.
Click to expand...
As I said, I had not heard about a specific driver needed. Mine installed correctly on three different PC's so I had no reason to investigate further. And this thread is the first discussion of the driver that I've seen on any of the Motorola forums that I hang out on.

But, there is also this, The release notes for version 1.07 of the Minitor VI PPS lists the following known issue:

"The Silicon Labs CP210x USB to UART Driver may not install properly on a very limited number of computers using Microsoft Operating Systems. As a temporary workaround, the user is suggested to manually install the Silicon Labs CP210x USB to UART Bridge Driver"

For the OP: Have you tried manually installing the Silicon Labs driver as suggested?
 
BlueDevil

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I have not used the Minitor VI but I know on the Minitor V requires the user to put the pager into programming mode by selecting Channel C and holding the Monitor/Reset button while powering on the pager. Does the Minitor VI require a similar process?


Cheers,

Brandon
 
sfd119

sfd119

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brandonmckinney said:
I have not used the Minitor VI but I know on the Minitor V requires the user to put the pager into programming mode by selecting Channel C and holding the Monitor/Reset button while powering on the pager. Does the Minitor VI require a similar process?


Cheers,

Brandon
Click to expand...

No, you do not have to put it in programming mode.
 
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