I don't know what is going on but I opened the program to check the build # and it told me an update was available. It did the update (again), replacing the desktop icon and restarting the program. It's build # 2.5.0.357. I closed the program, then opened it again. It told me an update was available. Updated again. Same number. I've checked this 3 more times and the results are the same. For some reason the program is stuck in this "update" loop. Same for the GRE-800.