- Joined
- Jun 13, 2002
- Messages
- 6,069
I tried to post this on the Airspy.US forum on Yahoogroups, but apparently you need a Yahoo email address to sign up. Given the huge security breach they just had, I don't think that wise.
I sent my Airspy to Airspy.US for a non warranty repair back in February. It took a while, but the unit came back working. The problem is that it's consistently off frequency. I contacted them on April 5 about the frequency drift, but heard nothing back.
I emailed them again on the 19th and was told that they were "Still waiting to hear back from the factory." In subsequent emails they asked me to run some tests to see if the drift was consistent across the bands or varied. I did the tests and sent them the results on the 20th.
I haven't heard a word from them since despite repeated emails.
If you buy a unit from them and have troubles, don't expect a whole lot of support or communications. Certainly not the level you'd expect for a $200.00 product.
I know they're a small company, but that isn't an excuse.
I sent my Airspy to Airspy.US for a non warranty repair back in February. It took a while, but the unit came back working. The problem is that it's consistently off frequency. I contacted them on April 5 about the frequency drift, but heard nothing back.
I emailed them again on the 19th and was told that they were "Still waiting to hear back from the factory." In subsequent emails they asked me to run some tests to see if the drift was consistent across the bands or varied. I did the tests and sent them the results on the 20th.
I haven't heard a word from them since despite repeated emails.
If you buy a unit from them and have troubles, don't expect a whole lot of support or communications. Certainly not the level you'd expect for a $200.00 product.
I know they're a small company, but that isn't an excuse.