No worries, they failed to send any kind of status update to me, finally the update that was posted on the SRO page that it was being packaged and ready to be shipped. They aren't polling there data nightly to show received, in repair, post repair, just ready to be shipped which bumps the Item is Repaired or it's not updated to the web side. Why they can't, I have no idea, and not once did I receive an email from them on anything about the Repair not even the email to get the shipping label to start, I printed the label 28hrs later from the open page about emailing when labels ready, backed up one page and choose Print. I finally called and they said email was correct and S/N were correct, I was reassured it was ready to be repaired and that I should receive email updates but they never came, I checked daily with my 4 digit Status number which led me to my SRO number and a dead end, until like I said, item was ready to be shipped, so I had to cut down the web address to repair.uniden.com and it didn't update until after it was repaired.