WS1095: 1095 not found by PC

kh11 · Sep 8, 2017

I have a 1095 (with 1098 control head) that suddenly isn't being found by the software. PC is running Windows 7 Pro with all latest updates. PC appears to mount it OK in USB, and the software can read the card successfully, but attempts to do CPU or DSP updates result in "scanner not found".

Any ideas?

BrianG61UK · Sep 8, 2017

kh11 said:
I have a 1095 (with 1098 control head) that suddenly isn't being found by the software. PC is running Windows 7 Pro with all latest updates. PC appears to mount it OK in USB, and the software can read the card successfully, but attempts to do CPU or DSP updates result in "scanner not found".

Any ideas?

Look for the scanner's COM port in Device Manager and fix any errors you see.

Anderegg · Sep 8, 2017

Always a good idea to turn off the PC, plug in the scanner, turn on scanner, then turn on PC, to ensure you get a proper driver negotiation with the computer and scanner.

Paul

kh11 · Sep 8, 2017

Thanks guys - I'll give those a shot.

Blackswan73 · Sep 8, 2017

You do not power the scanner to update it. With no power applied to scanner, hold menu button and plug in USB

BrianG61UK · Sep 8, 2017

muskrat39 said:
You do not power the scanner to update it. With no power applied to scanner, hold menu button and plug in USB

That's just for emergency recovery.
Normally you just switch the scanner off and connect and then use EZ-Scan.

Sent from my SM-N9005 using Tapatalk

DJ11DLN · Sep 8, 2017

BrianG61UK said:
That's just for emergency recovery.
Normally you just switch the scanner off and connect and then use EZ-Scan.

Sent from my SM-N9005 using Tapatalk

Normally, but I've occasionally had to resort to that process to get my 1098 to communicate for FW updates. Other times it isn't necessary. Contrarily, the refurb'd 1095 I received recently updated slick as you please. I have no explanation for this but I would suggest to the OP that if all else fails, it couldn't hurt to give it a try.

AggieCon · Sep 13, 2017

Try using the Whistler standalone firmware update tools:

https://whistlergroup.com/collections/scanner-downloads

Note that the USB Mass Storage Driver and the COM Serial Driver are two separate interfaces as far as the computer is concerned.

WS1095: 1095 not found by PC

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