Posted awhile back on this issue, and still can't seem to figure out the problem. I'm running Windows 10 on a HP laptop and ARC will not read the favorite lists. I also notice the software will detect a scanner even if nothing is plugged in. If I revert back to Version 99 build 5, it will detect the scanner and recognize the favorites.
So I decided to pull out an ASUS laptop, upgraded to the latest version and the software detected the scanner and favorites lists.
I've been using this software prior to these issues, and would really like to get it working on the HP laptop too. Sentinel and ProScan has no issues on the HP. I've run as Administrator and gone through a series of checks and can't figure it out. I have Webroot running on both computers so ruled out virus protection. I'm happy I can still use this on my ASUS which I use as back up, but hoping someone could point me in a direction on can try on the HP.
So I decided to pull out an ASUS laptop, upgraded to the latest version and the software detected the scanner and favorites lists.
I've been using this software prior to these issues, and would really like to get it working on the HP laptop too. Sentinel and ProScan has no issues on the HP. I've run as Administrator and gone through a series of checks and can't figure it out. I have Webroot running on both computers so ruled out virus protection. I'm happy I can still use this on my ASUS which I use as back up, but hoping someone could point me in a direction on can try on the HP.