Ordering SDS-100 w/ ZipScanners oddity

tpp517 said:

Same for me, manus92. I hope this works itself out, guess we will have to wait for Monday to see how it goes.

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spotsyrick said:

I too had the same problem with Zips. I ordered Wednesday ad they said it would ship Thursday. They lied that they had in stock when they didn't. They said they would ship today but I got an email at 8:11pm stating that my order was shipped. That's another lie because USPS has closed so all they did was print out the label so it can be shipped tomorrow. I won't buy from Zipscanners ever again.

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UPMan said:

I exchanged some emails with them, yesterday, and they were expecting to spend all weekend working on programming the scanners that were ordered w/programming service. Even in the email they sounded pretty wore out. They've had a very busy week. I'd expect things to calm down for them (and all the dealers) this next week...pretty sure just about every unit that came in has sold through.

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Tim said:

Greetings...

So I tried ordering thru "Zipscanners" on Monday and received a confirmation email. I chatted with them today after hearing nothing via email as to whether it shipped or if there was a delay. They told me the order was declined and that I would have to send them either a copy of my passport or driver's license in order to complete the order. I wasn't comfortable with sending a copy of either via internet or snail mail.

I was just wondering if anyone else had a similar experience. I just went ahead and purchased it from another vendor.


ZipScanners flagged my order also and when I quizzed them about it they said my address or phone number didn't match up. I think the order taker could have recorded the wrong info in all the rush of orders. He seemed pretty stressed out. When they asked for my drivers license I cancelled the order with them. They said the refund would take 3-5 business days.
A couple days later they emailed me several times and said they had units in stock. I replied that I hadn't even received my credit card refund yet. Big surprise: I had the refund within 5 minutes!! when they were hoping I would place another order, but I didn't.

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ScanFanEd said:

I believe there is another thread that mentions that this may in part have to do with some product shipping from their distributors instead of their Minnesota location. I do not really have a problem with the fact that an item shows as shipped when the label is printed, in fact I think it may be rather common.

I am really trying to give Zip Scanners the benefit of the doubt, as I suspect they have been very busy with the release of the SDS100, however the issue I have with them is that I am finding that their level of support is NOT like they advertise or suggest in so many of the videos and webpage. They constantly mention that they are happy to answer any question, offer life time support and so on. I have had some issues and questions in regard to programming that I ordered and paid for (as the SDS100 got shipped before the programming could be done), and since then it has been painful getting support. E-mail's and voice mail's have pretty much been ignored. I finally for "Jessie" on their chat system this morning, who said a tech would call me next week, "if he has time". When I questioned the "if he has time" part, and he just said that the gentleman that he wants to have call me is very busy.

Again, I am really trying to give them the benefit of the doubt, but overall I do not find their after-sale (or even during-sale) support to even close to what they advertise. Hopefully it is just because of the SDS100 popularity.

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sodakney said:

Tim said:

Greetings...

So I tried ordering thru "Zipscanners" on Monday and received a confirmation email. I chatted with them today after hearing nothing via email as to whether it shipped or if there was a delay. They told me the order was declined and that I would have to send them either a copy of my passport or driver's license in order to complete the order. I wasn't comfortable with sending a copy of either via internet or snail mail.

I was just wondering if anyone else had a similar experience. I just went ahead and purchased it from another vendor.


ZipScanners flagged my order also and when I quizzed them about it they said my address or phone number didn't match up. I think the order taker could have recorded the wrong info in all the rush of orders. He seemed pretty stressed out. When they asked for my drivers license I cancelled the order with them. They said the refund would take 3-5 business days.
A couple days later they emailed me several times and said they had units in stock. I replied that I hadn't even received my credit card refund yet. Big surprise: I had the refund within 5 minutes!! when they were hoping I would place another order, but I didn't.

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Sounds like they were out of stock of radios which makes sense since the demand out of the gate is there for now. Even though they advertise they are in stock they probably are not and waiting for more inventory to show up. False advertising most likely to keep the flow of cash coming in. Sellers don't realize that when we place orders and they say they are in stock that it should ship same day and be there quickly.

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