Just a quick note that I'm headed to Nashville, tomorrow, for vacation. While I'm on vacation, product issues will take a back seat any time I am:
Despite being lazy and incompetent (according to one recent email to our CEO), I will continue to check in, here, and relay reports to engineers pretty much every evening (but I cannot guarantee that -- some days might be completely consumed by the above). But, my on-line time will be much less. Might have to stop by 10 or 11 pm most nights.
The proper method for reporting an issue whether or not I am on vacation continues to be to post in the forums, here. Neither emailing me directly or calling customer service is the best path. When you post, here, you can get first-line validation from other users (if no one else sees the same issue, time to start checking to be sure your service types are enabled) and I will eventually see it, if not immediately. Our engineers also watch here (they just don't post). And, beta testers will note to me in a private group if they see something they think I might have missed.
- Learning how to play guitar better
- Watching someone else play guitar much better than I ever will
- Talking about guitar with people who know more than I will ever know about guitar
- Dreaming that I had enough time to practice guitar the way I should
- Driving to and driving back from Nashville; Guitar (Music) City
- Sleeping off the effects of chemo
Despite being lazy and incompetent (according to one recent email to our CEO), I will continue to check in, here, and relay reports to engineers pretty much every evening (but I cannot guarantee that -- some days might be completely consumed by the above). But, my on-line time will be much less. Might have to stop by 10 or 11 pm most nights.
The proper method for reporting an issue whether or not I am on vacation continues to be to post in the forums, here. Neither emailing me directly or calling customer service is the best path. When you post, here, you can get first-line validation from other users (if no one else sees the same issue, time to start checking to be sure your service types are enabled) and I will eventually see it, if not immediately. Our engineers also watch here (they just don't post). And, beta testers will note to me in a private group if they see something they think I might have missed.
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