Ok let me start off by saying first that I know that zip scanners is a small company of 5 people and they can only so so much at one time,but this is ridiculous. I have ordered two scanners from them and got prompt delivery etc... I ordered the SDS100 from the with the included gps cable. It was the wrong one so they sent me another cable hoping to fix the first and it was the same type so it wouldn't connect to the scanner. I emailed them politely and asked them the status of my gps cable adapter and the they said it would be on backorder till August. I told them "let me know around the end of july if you guys get a update on a ship date". They said ok and ordered me a cable free of charge due to the mix up. I don't get any calls from may- end of july and when I call them it goes straight to voicemail. I proceeded to email them to check on the status. A week goes by and no answer. Got a call this morning and one of the sales man goes crazy on me saying that I so called " harrassed them" with too many emails back and forth which was a complete LIE. Anyway to make a long story shorter he said "since you ordered a gps cable adapter from us I have CANCELLED your order and refunded you and no longer want your business."