Serious disconnect between the radio shop and the fleet guys.
On the other hand, I've had a hell of a time getting old radios back from people when they no longer need them. Often they don't even think about it, to them it's just a "thing" and it goes in e-waste or surplus like all the other things.
Sometimes they are afraid I'll charge them…
I take the radios back and put a blanked out program in them. Then they go off to their fate.
I do keep a read/write password on all the radios, and no one gets it. On the newer Kenwood's theres a field where you can put in a couple of lines of information about the radio that can be read even without the password. I always put our agency name and my phone number, that way if someone does end up with one legitimately, there's a way they can contact us.
If the OP did find out who the radio originally belonged to, it's probable that the agency would not give the password out to some random dude over the phone. Best you could hope for is that they'd let them bring it by their shop to be blanked out.
In other words, unlikely.