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G5 Voice Buffer Issue since new Firmware

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DCollins524

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Joined
May 22, 2017
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3
I am having an issue with the latest firmware for the G5s. I manage a fleet of about 35 pagers for a volunteer fire department. Our county dispatches us using pagegroups over a P25 system. They always double page every call so we receive double activations on our pagers. Due to the nature of using pagegroups, we have voice buffering enabled otherwise the 1st 3 seconds or so of the dispatch is cut off. Prior to the latest firmware, this resulted in the tail end of the 1st page out being cut off when the 2nd page out was initiated.

The latest firmware indicated a fix for this issue so I excitedly started upgrading my fleet, then the problem was found. So now, instead of the tail end of the 1st page being cut off, the 2nd page doesn't really activate. You can hear a very brief chirp of an activation tone, then it goes right in. This has already resulted in some of our firefighters sleeping through calls because of the lack of a 2nd activation.

I checked the forums and didn't see anyone reporting this problem. I am hoping one of you on here, who is smarter than me, can lead me to a solution to this problem. If needed, I can provide codeplugs and recordings of activations. Best case is a Unication engineer sees this and they can implement a fix in the next firmware release.
 

krokus

Member
Premium Subscriber
Joined
Jun 9, 2006
Messages
5,989
Location
Southeastern Michigan
I am having an issue with the latest firmware for the G5s. I manage a fleet of about 35 pagers for a volunteer fire department. Our county dispatches us using pagegroups over a P25 system. They always double page every call so we receive double activations on our pagers. Due to the nature of using pagegroups, we have voice buffering enabled otherwise the 1st 3 seconds or so of the dispatch is cut off. Prior to the latest firmware, this resulted in the tail end of the 1st page out being cut off when the 2nd page out was initiated.

The latest firmware indicated a fix for this issue so I excitedly started upgrading my fleet, then the problem was found. So now, instead of the tail end of the 1st page being cut off, the 2nd page doesn't really activate. You can hear a very brief chirp of an activation tone, then it goes right in. This has already resulted in some of our firefighters sleeping through calls because of the lack of a 2nd activation.

I checked the forums and didn't see anyone reporting this problem. I am hoping one of you on here, who is smarter than me, can lead me to a solution to this problem. If needed, I can provide codeplugs and recordings of activations. Best case is a Unication engineer sees this and they can implement a fix in the next firmware release.
I have been dealing with a similar problem, on some G4 models. I have not upgraded the rest of our pool, due to those issues.

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DCollins524

Newbie
Joined
May 22, 2017
Messages
3
I stopped as well but I really would like to find a solution as the newer vocoder in the latest firmware seems to have significantly improved our dispatch audio quality. Disabling the voice buffer would fix it, but then we would lose potentially vital information at the beginning of the page outs. I am really hoping someone can give us a work-around or a permanent fix.
 
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