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| System-wide Administration Support for issues related to subscriptions, server connectivity and commentary, and layout usability. Area specific content should be posted to its applicable forum above. |
03-15-2009, 02:53 PM
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Administrator
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Database Admin
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Audio Feed Provider
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Join Date: Dec 2000
Location: San Antonio, TX
Posts: 6,096
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Another Happy RadioReference Customer ;)
Today's installment of unhappy customer comes from "Tom". Tom sent me this lovely message this morning:
Quote:
Your "premium" subscription has been NO help to me at all. It fact it has messed up my computer and caused me to lose frequency data I already had in files. I have NO intention of ever renewing my subscription. I will go back to entering data in the old fashion manual way which although time consuming it has always worked.
What a rip off!!
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I love happy customers! |
03-15-2009, 03:02 PM
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If you received this, I wonder what kind words the author of the software he was using got. 
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Steve
BC780xlt ~ BC785D ~ BCD996XT ~ PSR600
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03-15-2009, 04:11 PM
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Member
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Join Date: Nov 2002
Posts: 3,224
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I think it is a case of : hastiness/negligence on the part of the user.
I hope these unsatisfied people are few and far between but with a membership of 200K + it's bound to happen once in a while.  |
03-15-2009, 04:18 PM
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At least he knew how to spell the word "lose." 
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A democracy is nothing more than mob rule, where fifty-one percent of the people may take away the rights of the other forty-nine.
Thomas Jefferson
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03-15-2009, 04:37 PM
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Member
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Join Date: Mar 2006
Posts: 1,593
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Its almost tempting to make people fill out a questionnaire or quiz form before they're able to purchase a premium membership.
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03-15-2009, 04:38 PM
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Member
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Join Date: Mar 2006
Posts: 1,593
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Quote:
Originally Posted by AEMTKieran
At least he knew how to spell the word "lose." |
That and he said not to renew his subscription, didn't say the magic word of refund. |
03-15-2009, 04:42 PM
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Member
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Premium Subscriber
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Join Date: Dec 2002
Location: Palmyra PA - Home of FIOS!!!
Posts: 193
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I think this website is a ripoff too!! That is why I re upped my subscription so I can be taken for at least another year. Boy the database services really suck. It installed everything I could ask for and more onto my computer and my BCT15 without me having to do anything to it.
I didn't have to lift a finger and searching for new frequencies is way to easy. I'm going back to doing it manually. Yes it might be time consuming, but at least it will be much more difficult on me. The more difficult it is the less time I have to visit this website. I am going to go back and searching for frequencies via the FCC website because it is so darn more inconvenient!!!
Sincerely signed a premium subscriber
__________________
WB3JWS - Where only the best is left
WPWS358 - GMRS
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03-15-2009, 05:00 PM
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Similarly Boeing is a ripoff company as well!!! How dare they build sophisticated line of aircraft that my private pilots license doesn't allow me to fly! The nerve.
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03-15-2009, 05:52 PM
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Member
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Database Admin
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Audio Feed Provider
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Join Date: Dec 2002
Location: Riverside County, California
Posts: 1,918
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How does a website cause one to lose frequency data they already have?
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03-15-2009, 07:22 PM
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Member
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Join Date: Apr 2008
Location: Morris County, NJ
Posts: 148
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Quote:
Originally Posted by blantonl
Today's installment of unhappy customer comes from "Tom". Tom sent me this lovely message this morning:
I love happy customers!
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A PM means it is a private message. Shouldn't you keep things thinks like private? Just wondering.
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In Memory Of Thomas V., My Beloved Grandfather And Retired Police Officer By 28 Years Of Service. May He Rest In Peace. God Bless
1939-2009
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03-15-2009, 07:26 PM
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KE4ZNR@radioreference.com
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Database Admin
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Join Date: Jan 2002
Location: Raleigh, NC
Posts: 2,575
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Quote:
Originally Posted by Tommahawk
I think this website is a ripoff too!! That is why I re upped my subscription so I can be taken for at least another year. Boy the database services really suck. It installed everything I could ask for and more onto my computer and my BCT15 without me having to do anything to it.
I didn't have to lift a finger and searching for new frequencies is way to easy. I'm going back to doing it manually. Yes it might be time consuming, but at least it will be much more difficult on me. The more difficult it is the less time I have to visit this website. I am going to go back and searching for frequencies via the FCC website because it is so darn more inconvenient!!!
Sincerely signed a premium subscriber
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In support of the above gentleman I am going to cancel my cellphone service tomorrow and go back to smoke signals & carrier pigeons as my primary form of communication! Darn you Lindsay!
Marshall KE4ZNR |
03-15-2009, 07:35 PM
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Member
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Join Date: Mar 2006
Location: B-ville area NY
Posts: 77
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I was about to renew, but if the site might suck up all of my frequencies.......... 
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PRO-106, 2040 WIN500 -- assorted ham radios... yaesu/kenwood/radshack/icom/alinco...... oh, and wires EVERYWHERE!
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03-15-2009, 08:41 PM
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gc505@radioreference.com
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Database Admin
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Join Date: Apr 2006
Location: Illinois
Posts: 398
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Quote:
Originally Posted by Matt93
A PM means it is a private message. Shouldn't you keep things thinks like private? Just wondering.
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He did keep it private. That's the purpose of changing the complainants name to "Tom". (That's the reason for the quotation marks are around the name). The anonymity and identity of the person that complained is 100% secure.
On another note... I've always found it amusing when people blame their own lack of basic intelligence on something else. "Tom" obviously isn't smart enough to use the very simple features, so he has to blame his ignorance on the website. |
03-15-2009, 11:09 PM
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Member
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Join Date: Mar 2006
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Quote:
Originally Posted by Matt93
A PM means it is a private message. Shouldn't you keep things thinks like private? Just wondering.
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Says he sent a message, didn't say anything about it being a PM, could have been an email, phone or even an instant message. |
03-16-2009, 12:51 PM
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Moderator
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Database Admin
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Join Date: Dec 2002
Location: Katy, TX
Posts: 10,303
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This kind of reminds me of back when I did some IT support...a user wanted to know where her project was after she formatted the 3.5" floppy it was on.  |
03-16-2009, 12:57 PM
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Member
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Join Date: Mar 2009
Location: Napoleon, Ohio
Posts: 17
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Quote:
Originally Posted by loumaag
This kind of reminds me of back when I did some IT support...a user wanted to know where her project was after she formatted the 3.5" floppy it was on. |
OUCH heheh. that's like the guy that called me at 3 AM, he was upset because his machine wouldn't boot. I got there to find he was running out of HD space, and to make room he started deleting files. He deleted his autoexec.bat, himem.sys, config.sys etc............
Some people shouldn't be allowed to own a computer
__________________
Henry County Ohio Emergency Management Agency
MT2000 / XTS5000 / Icom 706 / Yeasu FT-2800M / Yeasu VX-6R
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03-16-2009, 02:27 PM
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Most PC Techs agree:
"95% of all Computer problems are between the screen and the back of the chair"
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DocDaddy
BC235XLT - BCT8 - BC246T - BCT15
"I once found a Carona... It was a Carona-Carona, but I only found half of it."
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