RadioReference on Facebook   RadioReference on Twitter   RadioReference Blog
 

Go Back   The RadioReference.com Forums > Site Administration Forums > System-wide Administration

System-wide Administration Support for issues related to subscriptions, server connectivity and commentary, and layout usability. Area specific content should be posted to its applicable forum above.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 04-13-2010, 10:47 AM
rdwilson's Avatar
Member
  Audio Feed Provider
Audio Feed Provider
Amateur Radio Operator
Amateur Radio
 
Join Date: Oct 2002
Posts: 16
Angry Subscription Expired

"Everyone that provides a scanner feed receives:

* A RadioReference.com Premium Subscription (worth $30/year) "


I am sitting in the dark, on battery power, due to a power outage. My audio feed is down due to the lack of power and that has been noted on my account.

I decided it might be a good idea to download Oncor Energy's trunked system to find out about the outage. That's not possible due to my subscription status.

I have been a member and supporter of RR since it's inception and this situation really blows. I do not mind paying the membership fee and have done so since 2005...


Signing off now to preserve battery.
__________________
--
Sony ICR-120
SBE Sidebander II
Astro Spectra A7
Reply With Quote
Sponsored links
  #2 (permalink)  
Old 04-13-2010, 11:55 AM
rdwilson's Avatar
Member
  Audio Feed Provider
Audio Feed Provider
Amateur Radio Operator
Amateur Radio
 
Join Date: Oct 2002
Posts: 16
Default Update

Power restored, audio feed back online, still expired.

I apologize for the rant but UPSs screaming in your ears will do that sometimes. It's a good thing that this happened and there was not a *real* emergency situation. This is how we discover weaknesses in our preparedness plans.

I am still a strong supported of RR and, in fact, it is featured on my web page which coincidentally, was the subject of last Sunday night's ARES training net. The page is intentionally very local in nature and only covers Collin County, Texas. It is a resource not only for the local hams but the area PSAPs use it as well. The URL is: W5TUX DFW Severe Weather

I hope the RR admins will take note and correct my account situation.
__________________
--
Sony ICR-120
SBE Sidebander II
Astro Spectra A7
Reply With Quote
  #3 (permalink)  
Old 04-13-2010, 12:13 PM
eaf1956's Avatar
Member
  Shack Photos
Shack photos
Audio Feed Provider
Audio Feed Provider
Amateur Radio Operator
Amateur Radio
 
Join Date: May 2007
Location: Evansville, IN
Posts: 810
Default collateral damage

Quote:
Originally Posted by rdwilson View Post
"Everyone that provides a scanner feed receives:

* A RadioReference.com Premium Subscription (worth $30/year) "


I am sitting in the dark, on battery power, due to a power outage. My audio feed is down due to the lack of power and that has been noted on my account.

I decided it might be a good idea to download Oncor Energy's trunked system to find out about the outage. That's not possible due to my subscription status.

I have been a member and supporter of RR since it's inception and this situation really blows. I do not mind paying the membership fee and have done so since 2005...


Signing off now to preserve battery.

This is one of the things I objected to about the REAL TIME feed being OFFLINE and losing access. However, I do see their point about folks putting a feed up to GAIN access then dropping the feed for weeks on end. I had both my feeds down and my status reverted to EXPIRES 5/1/2010 which is when my current PAID access ends. I wonder if us multiple feed people have to have all the feeds online???? I sometimes take my less used feed OFFLINE to use the scanner to search as we have 2 new SAFE-T towers coming online sometime soon. This is an example of a few suffering for the abuses of others.

KC9LVX
BCD996T, BCD996XT, ICOM's 746, (2) 208H's, V82, U82, and a V8
Evansville, IN and Henderson, KY feed
Reply With Quote
  #4 (permalink)  
Old 04-13-2010, 12:16 PM
KE4ZNR's Avatar
KE4ZNR@radioreference.com
  RadioReference Database Admininstrator
Database Admin
Amateur Radio Operator
Amateur Radio
 
Join Date: Jan 2002
Location: Raleigh, NC
Posts: 5,728
Default

This is why I have the local power company here (Progress Energy) already stored in my scanner for use during power outages.
Both GRE & Uniden scanners have enough memory to store local utility companies with the option to keep them locked out most of the time.
I guess the lesson learned here (hopefully) is plan ahead so you don't
end up in a situation where you are scrambling trying to program stuff in
at the last moment.

Quote:
I hope the RR admins will take note and correct my account situation.
You are showing up as a Feed Provider, which is a premium acct.
What more could be done to "correct the account situation"?
Marshall KE4ZNR
__________________
NC/SC Forum Moderator/Database Administrator
Frequently Asked Questions
Forum Rules & Guidelines

@KE4ZNR on Twitter
http://instagram.com/KE4ZNR
Reply With Quote
  #5 (permalink)  
Old 04-13-2010, 1:04 PM
rdwilson's Avatar
Member
  Audio Feed Provider
Audio Feed Provider
Amateur Radio Operator
Amateur Radio
 
Join Date: Oct 2002
Posts: 16
Default

Quote:
Originally Posted by KE4ZNR View Post
This is why I have the local power company here (Progress Energy) already stored in my scanner for use during power outages.
Both GRE & Uniden scanners have enough memory to store local utility companies with the option to keep them locked out most of the time.
I guess the lesson learned here (hopefully) is plan ahead so you don't
end up in a situation where you are scrambling trying to program stuff in
at the last moment.



You are showing up as a Feed Provider, which is a premium acct.
What more could be done to "correct the account situation"?
Marshall KE4ZNR
The frequencies are indeed stored in my 996 which is in the car / go kit. It is accessible by crawling over my wife's car, releasing the garage door and lifting it up manually. I would have done this if the situation demanded it. They are not programmed into my 396 which is what I was attempting to do. The portable is more of a convenience than a mainstay. But that's not really the point of my post and somewhat off-topic.

In response to the "correcting my account", this refers to access to the database which I currently do not have. As I quoted in my first post, Feed Providers are promised this access.

My feed has not been offline except for a few rare occasions and it is running on a dedicated PC to insure uptime. I am holding up my end of the bargain, have been a member for almost 8 years (paid premium since the program began). I don't think it is too much to ask that RR hold up their end.
__________________
--
Sony ICR-120
SBE Sidebander II
Astro Spectra A7
Reply With Quote
Sponsored links
  #6 (permalink)  
Old 04-13-2010, 1:23 PM
KE4ZNR's Avatar
KE4ZNR@radioreference.com
  RadioReference Database Admininstrator
Database Admin
Amateur Radio Operator
Amateur Radio
 
Join Date: Jan 2002
Location: Raleigh, NC
Posts: 5,728
Default

Quote:
Originally Posted by rdwilson View Post
I am holding up my end of the bargain, have been a member for almost 8 years (paid premium since the program began). I don't think it is too much to ask that RR hold up their end.
As one who listens to a variety of feeds here at RR.com I want to thank you for providing your feed

I just don't understand where RR.com failed to "hold up their end of the deal".

But thanks again for providing your feed!
Happy Monitoring
Marshall KE4ZNR
__________________
NC/SC Forum Moderator/Database Administrator
Frequently Asked Questions
Forum Rules & Guidelines

@KE4ZNR on Twitter
http://instagram.com/KE4ZNR
Reply With Quote
  #7 (permalink)  
Old 04-13-2010, 1:28 PM
kendrik578's Avatar
Live Audio Administrator
  RadioReference Database Admininstrator
Database Admin
 
Join Date: Jul 2008
Location: Greensboro, NC
Posts: 1,594
Default

You have a premium subcription(as promised) as long as your feed is online. Please explain to us what you mean you dont have access to the database. Thanks.
__________________
Kendrik
Live Audio Administrator
kendrik578@broadcastify.com

Last edited by kendrik578; 04-13-2010 at 1:30 PM..
Reply With Quote
  #8 (permalink)  
Old 04-13-2010, 1:48 PM
Member
  Amateur Radio Operator
Amateur Radio
 
Join Date: Oct 2004
Posts: 1,789
Default

Which program are you using to access the database and download the info with?? I tried FreeScan earlier today to get some info to update my 396 and it kept giving me a server error. Actually just about to post about the problem myself when i came back on here and saw your posts.

I think its a server problem more than an individual account problem.
Reply With Quote
  #9 (permalink)  
Old 04-13-2010, 2:05 PM
rdwilson's Avatar
Member
  Audio Feed Provider
Audio Feed Provider
Amateur Radio Operator
Amateur Radio
 
Join Date: Oct 2002
Posts: 16
Default

ARC 396. I think you are right. There was most likely a server issue. It is fine now but was not OK for over an hour even though my feed was back up.

My sincerest apologies.

If I re-subscribe and upgrade to a paid premium subscription will access be independent of the feed?

I don't mind paying or providing a feed (It's a service to the community). The $30 fee is very reasonable.
__________________
--
Sony ICR-120
SBE Sidebander II
Astro Spectra A7

Last edited by rdwilson; 04-13-2010 at 2:15 PM..
Reply With Quote
Sponsored links
  #10 (permalink)  
Old 04-13-2010, 3:08 PM
kendrik578's Avatar
Live Audio Administrator
  RadioReference Database Admininstrator
Database Admin
 
Join Date: Jul 2008
Location: Greensboro, NC
Posts: 1,594
Default

Quote:
Originally Posted by rdwilson View Post
ARC 396. I think you are right. There was most likely a server issue. It is fine now but was not OK for over an hour even though my feed was back up.

My sincerest apologies.

If I re-subscribe and upgrade to a paid premium subscription will access be independent of the feed?

I don't mind paying or providing a feed (It's a service to the community). The $30 fee is very reasonable.
You can be a paid subscriber and you will have 24/7 premium. Just when you have your feed online it will say "Feed provider- Premium" but when your feed is offline it will say "paid subscriber".
__________________
Kendrik
Live Audio Administrator
kendrik578@broadcastify.com
Reply With Quote
  #11 (permalink)  
Old 04-14-2010, 11:32 PM
Member
  Amateur Radio Operator
Amateur Radio
 
Join Date: Mar 2010
Location: Florida
Posts: 53
Default

Maybe if there was somewhere around a 6-24hr buffer in case of power outage or computer problems. Then if it has not been corrected in that amount of time you will lose premium access until the feed is brought back online. Just a thought
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 6:42 AM.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
All information here is Copyright 2012 by RadioReference.com LLC and Lindsay C. Blanton III.Ad Management by RedTyger
Copyright 2011 by RadioReference.com LLC Privacy Policy  |  Terms and Conditions