Now, there's an informative answer.
The RadioReference scanner frequency database and the amateur radio callsign database at RadioReference are two entirely different things.
What is your amateur radio callsign?
Does it appear in the FCC database?
How long ago was it issued?
The RadioReference amateur radio callsign database pulls information from the FCC database daily (except weekends). If the RR database robot can't verify your callsign against the FCC database, it may not update your account information page.